Client Support Specialist

Game Interaction Group; Amsterdam; On-site; EUR 36,000 - 60,000; Full time

Job summary

Game Interaction Group in the Netherlands is seeking a Client Support Specialist to guide clients from onboarding to ongoing operations, working with the Account Manager. You will coordinate with internal teams, track requests, and provide platform guidance and training to clients.

Training is comprehensive, with hands-on guidance on betting and casino platform features, processes, and testing to ensure smooth client journeys.

Qualifications

• Based in the Netherlands with fluency in English and Spanish.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills with ability to manage multiple requests.

Responsibilities

• Support the Account Manager throughout client onboarding and launch.
• Collect, review, and track client documentation, setup forms, assets and configurations.
• Coordinate with internal teams to gather missing information and track onboarding progress.
• Communicate client requirements to internal teams and follow up on implementations.
• Assist in day-to-day client requests and ensure timely resolution and clear records.
• Provide platform training and guidance to clients on features and workflows.
• Report bugs and coordinate with technical teams, aiding in testing and QA.
• Participate in client meetings, prepare updates, and maintain proactive communication.

Skills

Spanish fluency

English fluency

Communication

Organization

Time management

Client-focused

Cross-functional teamwork

Problem solving

Job description

We are looking for a Client Support Specialist to join our team in the Netherlands and work closely with the Account Manager in supporting our clients throughout their journey, from onboarding and platform launch to ongoing operations.

The Client Support Specialist will act as an operational point of contact for clients, ensuring that requests are properly collected, understood, tracked, and addressed while coordinating with the Account Manager and relevant internal teams.

The role requires strong organizational and communication skills, a client-oriented mindset, attention to detail, and, above all, a willingness to learn and develop a strong understanding of our betting and casino platform and operations.

Training & Development

You are not expected to already know how to perform all the activities described in this job description.

The selected candidate will receive comprehensive training, hands-on guidance, and ongoing support to progressively develop the knowledge and skills required for the role.

Training will cover our betting and casino platform, products and features, internal processes, client onboarding, support workflows, bug reporting, platform testing, and other role-specific activities.

Previous experience in a similar role or within the iGaming industry is an advantage, but not a requirement. What matters most is your ability and willingness to learn, communicate effectively, stay organized, take ownership of your responsibilities, and understand our clients’ operational needs.

Key Responsibilities

Client Onboarding & Launch Support

• Support the Account Manager throughout the onboarding and launch process for new clients.
• Collect, review, and track required client documentation, information, setup forms, assets, specifications, and configurations.
• Follow up on missing requirements and coordinate with internal teams to ensure all necessary information is available.
• Track onboarding and launch activities, outstanding items, dependencies, and potential blockers.
• Communicate client requirements clearly to relevant internal teams and follow up on implementation.
• Support clients during the launch phase with operational questions, issues, and requests.

Client Support & Request Management

• Manage day-to-day client requests in coordination with the Account Manager and internal teams.
• Understand and categorize client requests, questions, and issues, gathering the information required for efficient handling.
• Track open requests and follow up through to resolution.
• Keep clients informed about the status and progress of their requests.
• Escalate urgent or critical matters to the appropriate team.
• Maintain clear and accurate records of requests, actions, and resolutions.
• Identify recurring requests or operational issues and communicate them internally.

Platform Training & Client Guidance

• Develop a strong understanding of the company’s platform, features, tools, workflows, and operational processes.
• Provide training sessions to clients on how to use and manage the platform.
• Support client teams during onboarding and platform adoption.
• Answer platform-related questions and provide guidance on functionalities and operational procedures.
• Identify recurring training needs and contribute to supporting documentation, guides, and training materials.

Bug Reporting, Testing & Quality Assurance

• Collect and document bugs and technical issues reported by clients, including examples, screenshots, affected areas, steps to reproduce, and expected versus actual behavior.
• Create clear and structured bug reports for the relevant technical teams.
• Help distinguish between bugs, configuration issues, feature requests, and general support requests.
• Follow up internally on reported issues and keep clients updated on their status and resolution.
• Participate in functional and operational testing for new client launches, new features, platform enhancements, and bug fixes.
• Perform retesting and regression testing to verify that issues have been resolved and existing functionality has not been negatively affected.
• Identify, document, and report inconsistencies or unexpected platform behavior.
• Follow defined test scenarios and contribute to improving test cases and testing checklists where appropriate.

Client Meetings & Communication

• Participate in regular client meetings together with the Account Manager.
• Prepare relevant updates, open requests, and outstanding topics ahead of client calls.
• Take clear notes of requests, issues, decisions, and action points.
• Follow up on agreed actions and ensure open items are properly tracked.
• Maintain professional, clear, proactive, and client-oriented communication.
• Ensure relevant client information and feedback are shared with the appropriate internal stakeholders.

Collaboration with the Account Manager

The Client Support Specialist will work closely with the Account Manager, providing operational support across the client portfolio.

While the Account Manager oversees the overall client relationship and commercial aspects, the Client Support Specialist will focus primarily on onboarding, platform operations, support requests, client training, issue tracking, platform testing, and day-to-day coordination.

The objective is to ensure clients receive consistent, timely, and efficient operational support while contributing to the quality and reliability of the platform.

Candidate Requirements

• Based in the Netherlands.
• Spanish: native-level or full professional fluency, written and spoken.
• English: full professional fluency, written and spoken.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills, with the ability to manage multiple requests and priorities.
• Close attention to detail and accuracy.
• Strong willingness and ability to learn the company’s platform, products, and operational processes.
• Client-oriented and service-minded approach.
• Proactive and solution-oriented mindset, with the ability to take ownership of tasks through completion.
• Good analytical and problem-solving skills.
• Confidence using digital tools and ability to quickly learn new software and platforms.
• Ability to work independently and as part of a cross-functional, international team.
• Comfortable participating in client meetings and communicating directly with clients.
• Reliable, responsible, and professional when handling client-facing activities.

Nice to Have

• Knowledge of additional languages.
• Previous experience in client support, customer success, account support, operations, or another client-facing role.
• Previous experience in the iGaming, betting, casino, gaming, technology, or SaaS industry.
• Familiarity with ticketing, task management, CRM, or bug-tracking tools.
• Basic understanding of software testing, quality assurance, or bug reporting.
• Experience working in an international or multicultural environment.

Previous experience with betting and casino platforms is not required. We will provide specific product, platform, and operational training as part of the candidate’s onboarding and continued development.