Client Experience & Onboarding Specialist

Game Interaction Group; Amsterdam; On-site; EUR 36,000 - 60,000; Full time

Job summary

Game Interaction Group in the Netherlands is seeking a Client Support Specialist to guide clients from onboarding to ongoing operations, working with the Account Manager. You will coordinate with internal teams, track requests, and provide platform guidance and training to clients.

Training is comprehensive, with hands-on guidance on betting and casino platform features, processes, and testing to ensure smooth client journeys.

Qualifications

• Based in the Netherlands with fluency in English and Spanish.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills with ability to manage multiple requests.

Responsibilities

• Support the Account Manager throughout client onboarding and launch.
• Collect, review, and track client documentation, setup forms, assets and configurations.
• Coordinate with internal teams to gather missing information and track onboarding progress.
• Communicate client requirements to internal teams and follow up on implementations.
• Assist in day-to-day client requests and ensure timely resolution and clear records.
• Provide platform training and guidance to clients on features and workflows.
• Report bugs and coordinate with technical teams, aiding in testing and QA.
• Participate in client meetings, prepare updates, and maintain proactive communication.

Skills

Spanish fluency

English fluency

Communication

Organization

Time management

Client-focused

Cross-functional teamwork

Problem solving

Job description

Game Interaction Group in the Netherlands is seeking a Client Support Specialist to guide clients from onboarding to ongoing operations, working with the Account Manager. You will coordinate with internal teams, track requests, and provide platform guidance and training to clients.

Training is comprehensive, with hands-on guidance on betting and casino platform features, processes, and testing to ensure smooth client journeys.