Client Success Specialist (LegalTech)

Codekeeper; Den Haag; Hybride; EUR 42 000 - 66 000; Plein temps

Résumé du poste

Codekeeper is seeking a Client Success Specialist in the LegalTech space to manage customer outcomes and support across legal drafting and review. You will bridge customers and our team to ensure satisfaction and retention.

The role involves handling service requests, guiding clients through setup, assisting with sales inquiries, and drafting reports based on client data.

Qualifications

• Experience in a customer success or support role.
• Familiarity with legal drafting and review.
• Ability to liaise between customers and the company.

Responsabilités

• Customer Service: receive requests from users and leads, manage Codekeeper accounts.
• Tech Setup Support: assist clients in connecting their source code management platform and ensure correct administration on our side.
• Sales Support: engage with leads via email and website chat to explain services.
• Report Drafting: inspect information provided by customers and draft reports to return to them.

Connaissances

Customer service

Communication skills

Legal research

Drafting documents

Problem solving

Description du poste

Client Success Specialist (Legal Tech)

Join Codekeeper and play a crucial role in managing customer success for our clients. As a LegalTech company, our focus is on the intersection of customer communications, technical support, and legal drafting / review. We're looking for a talented Client Success Specialist to excel in this dynamic and multifaceted position.

We're accepting applications for the next two months and will fill the position as soon as we've found the perfect match.

Role Description

As a Client Success Specialist within the Customer Success team, this role is crucial in ensuring customers attain their desired outcomes using our product or service. This responsibility is pivotal for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality.

Key Responsibilities

Customer Service

• You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account
• Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly

Tech Setup Support

• Customers will also be required to set up connections between their source code management platform
• You will support them in this process and make sure everything is administered correctly on our side

Sales Support

• Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service
• This is done via email and website chat

Report Drafting

• Some of our customers require us to inspect information they provide
• You draft the reports and send them back to them