Customer Success Specialist (LegalTech)

Codekeeper; Den Haag; Remote; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Passionate colleagues

Growth opportunities

Team activities

Comprehensive onboarding

Open communication

Job summary

Codekeeper is seeking a motivated Customer Success Specialist to bridge customer success, legal drafting, and technical support. You will manage customer inquiries, guide onboarding, and coordinate with clients on reports and agreements, ensuring accurate, timely outputs in a remote setting.

Ideal candidates have a background in customer success, strong English writing, and comfort drafting legal documents.

Qualifications

• Prior experience in customer success or similar role preferred.
• Proficiency in drafting legal documents.
• Exposure to working with diverse companies of varying sizes and industries.

Responsibilities

• Handle customer service inquiries from users and leads, guiding them on account management and services.
• Assist with tech setup, connecting source code management platforms and ensuring proper configuration on Codekeeper's side.
• Support sales by answering questions from leads via email and website chat.
• Draft reports based on client-provided information and send back finalized versions.
• Draft and review legal language for agreements to fit client requirements; coordinate review with manager before sharing with client.

Skills

Analytical thinking

Excellent written English

Drafting legal documents

Proactive attitude

Organizational skills

Multitasking in fast-paced environment

Google Docs proficiency

Job description

Customer Success Specialist (Legal Tech)
Join Codekeeper and play an important role in managing customer success for our clients. As a LegalTech company, our focus is on the intersection of customer communications, technical support, and legal drafting / review. We're looking for a talented Customer Success Specialist to thrive in this dynamic and multifaceted position.

Role Description

As aCustomer Success Specialist within the Customer Success team, this role is crucial in ensuring customers attain their desired outcomes using our product or service. This responsibility is pivotal for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality.

Key Responsibilities

Customer Service

• You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account

• Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly

Tech Setup Support

• Customers will also be required to set up connections between their source code management platform

• You will support them in this process and make sure everything is administered correctly on our side

Sales Support

• Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service

• This is done via email and website chat

Report Drafting

• Some of our customers require us to inspect information they provide

• You draft the reports and send them back to them

Legal Drafting/Review

• As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements

• You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client

About the Company

Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app.
codekeeper.co/

What We Offer

• Passionate and fun-loving colleagues

• Startup mindset with ample opportunities for growth

• Regular team activities and gatherings

• Comprehensive onboarding process with a dedicated ramp-up period

• A supportive team that values open communication and direct feedback

• A chance to excel in your career and make a difference

What We Are Looking For

We are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role.

• Prior experience in customer success or similar role is preferred

• Proficiency in drafting legal documents

• Exposure to working with diverse companies of varying sizes and industries

Additional Requirements

• Analytical thinking, and a proactive attitude

• Excellent written English communication skills

• Proficiency in modern web tools like Google Docs and similar platforms

• Highly organized with a strong attention to detail

• Comfortable adapting and multitasking in a fast-paced environment

Additional Info

• Job Location: Remote

• Join us to shape the future of software escrow!