Client Services and Support Analyst • EMS Operational Client Support

Euronext; Amsterdam; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

Euronext is seeking a Client Services and Support Analyst to act as the central point of contact for allocated clients, manage incidents, and ensure timely escalation. You will deliver cost-efficient operational services while maintaining strong client relationships.

In this role, you will support SLAs, drive continuous improvement, and assist with testing and development of new products, ensuring compliance, risk management, and clear internal/external communication in English and Dutch.

Qualifications

• Strong financial background and understanding of client base activities.
• Experience in client services or operational support.
• High standards of service delivery and ability to build client relationships.
• Strong analytical, organizational and problem-solving skills.
• Experience with project management and ability to monitor progress.
• Excellent verbal communication in English and Dutch.

Responsibilities

• Acting as central point of contact for an allocated group of clients on operational matters.
• Ensuring incident management and timely escalation of issues.
• Providing ongoing client support until resolution and updating clients regularly.
• Ensuring compliance with SLAs and strengthening the quality framework.
• Driving continuous improvement and supporting projects and conformance tests.

Skills

Client relationships

Analytical skills

Project management

Incident management

English and Dutch

Job description

## Client Services and Support Analyst • EMS Operational Client SupportApply: Amsterdam: Full time: Posted Today: R29067You will primarily be responsible for:* Acting as the central point of contact for an allocated group of clients on operational matters, ensuring efficient incident management and timely escalation of issues* Providing ongoing client support, following up on all questions or issues until resolution, and keeping clients regularly informed, especially when in-depth analysis is required* Ensuring compliance with Service Level Agreements and strengthening the quality framework to meet both quantitative and qualitative objectives* Driving continuous improvement of processes and practices, identifying opportunities that provide long-term value and minimize operational risks* Contributing to operational enhancement projects, reviewing specifications and terms of reference for new products and initiatives, supporting clients in developments and tests, and executing conformance tests with clientsYour profile:* Strong financial background and good understanding of the various activities of Euronext’s direct and indirect client base* Prior experience in client services or a similar operational support role* High standards of service delivery and ability to build strong client relationships* Strong analytical, organizational and problem-solving skills* Experience with project management and ability to monitor progress* Excellent verbal communication skills, both internally and externally* Fluency in English and Dutch is required.Join a company where market infrastructure is built on innovation - and where every innovation starts with a bold mind asking, “What’s next?”. At Euronext, we believe change is a starting point, not an obstacle. We look for people who see growth opportunities, think long term and want to help shape capital markets for future generations. Working with us means:* Being part of a European, international and diverse team – Collaborate across borders with talented colleagues connected by a shared ambition and purpose.* Learning as you grow – Develop your skills through continuous learning, real responsibilities and flexible career paths that evolve with you.* Having an impact – Contribute to projects that matter, in an agile and dynamic environment where your ideas help drive progress.* Driving sustainability – Play an active role in building transparent, responsible and sustainable capital markets for the long term. Together, we do not just support markets – we help shape their future.Apply by submitting a CV in EnglishClient Support acts as the central point of contact for Euronext’s clients on operational matters, ensuring efficient incident management and delivering excellent, cost-efficient operational services. The team is dedicated to customer satisfaction, risk management and compliance, driving continuous improvement and supporting the development and testing of new products and initiatives.