Client Services Specialist, Assistant Vice President

STATE STREET CORPORATION; Amsterdam; On-site; EUR 65,000 - 90,000; Full time

Job summary

State Street Corporation in Amsterdam seeks a proactive client service professional to support back-office services for Dutch and Belgian markets, driving client satisfaction through proactive outreach. You will engage with asset managers and owners, manage operational matters, and coordinate client communications and training.

The role emphasizes governance, risk management, and collaboration with internal teams to deliver quality service, support regulatory updates, and contribute to revenue

Qualifications

• Bachelor degree or similar qualification.
• 5-7 years’ experience in the financial services sector is preferred.
• Experience in custody and/or fund accounting is an asset.
• Proficiency in English and Dutch (preferred).

Responsibilities

• Proactive engagement with clients and proactive outreach on operational matters.
• Status reporting of open items and current activities.
• Coordinate client communications, trainings, and demos with subject matter experts.
• Support client governance, KPI reporting, and remediation planning.
• Identify cross-selling opportunities and contribute to revenue growth.

Skills

English language

Dutch language

Education

Bachelor degree or similar qualification

Job description

Who we are looking for

We are looking for an energetic, individual to join their client service team. With the purpose of managing the back-office services for our asset owner and asset manager clients in the Dutch & Belgium markets. With the goal in driving up client satisfaction levels through proactive engagement.

Why this role is important to us

You will be joining the Investment Services function that allows us to deliver a comprehensive, holistic approach to each client relationship - for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facinating functions work together to bring the very best solutions and services the firm has to offer - across all of our locations, products, and capabilities. Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

What you will be responsible for

Proactive Engagement with Clients: Proactive outreach Formal Client communications where appropriate operational matters, regulatory driven matters Status reporting of open items / current activities. Monitor Client Satisfaction deliverables and operational execution for back-office products & services. Structured client engagement forums & operational best practise sharing sessions. Coordinate product Trainings & facilitate demos, webinars, regulatory updates with subject matter experts as appropriate. Client first port of call for operational escalations. Client negotiation & dispute resolution of operational errors & claims Manage and grow revenue & profitability, identify cross-selling opportunities. Seek out strategic revenue opportunities and opportunities for improvement. Client Solutioning Intake and coordination of client-initiated changes Client operational initiatives New client technology, products & services Continuous improvement Fund Opening / Closing Transitions Client Solutioning / consultation - Support for new client products & fund structures op model Review client operating model to identify improvements. Query & responsiveness oversight & escalation Facilitate Strategic improvements. Client Governance Client KPI reporting. Obtain client operational documentation and ensure maintenance. Participate in due diligence sessions Facilitate regular internal virtual team sessions with internal user groups. Support Internal risk management / audit. Coordinate client remediation plans - where applicable, coordinate and deliver resolution to client.

What we value

These skills will help you succeed in this role Proficient in using all MS Office applications Strong focus on managing and resolving issues Excellent interpersonal and communication skills. Language English & Dutch Motivated to understand and respond effectively to client needs. Flexible and positive attitude. Good level of numeracy and ability to analyse financial data. Good team player. Ability to work to deadlines. Able to show initiative and make sound judgements.

Education & Preferred Qualifications

Bachelor degree or similar qualification 5-7 years’ experience in the financial services sector Experience with working within finance sector knowledge of the custody and /or fund accounting is an asset. Language: English & Dutch (preferable).

Work Requirement

Role is a permanent position based in Amsterdam Office

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers Read our CEO Statement Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement