Client Operations & Support Analyst

Euronext; Amsterdam; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

Euronext is seeking a Client Services and Support Analyst to act as the central point of contact for allocated clients, manage incidents, and ensure timely escalation. You will deliver cost-efficient operational services while maintaining strong client relationships.

In this role, you will support SLAs, drive continuous improvement, and assist with testing and development of new products, ensuring compliance, risk management, and clear internal/external communication in English and Dutch.

Qualifications

• Strong financial background and understanding of client base activities.
• Experience in client services or operational support.
• High standards of service delivery and ability to build client relationships.
• Strong analytical, organizational and problem-solving skills.
• Experience with project management and ability to monitor progress.
• Excellent verbal communication in English and Dutch.

Responsibilities

• Acting as central point of contact for an allocated group of clients on operational matters.
• Ensuring incident management and timely escalation of issues.
• Providing ongoing client support until resolution and updating clients regularly.
• Ensuring compliance with SLAs and strengthening the quality framework.
• Driving continuous improvement and supporting projects and conformance tests.

Skills

Client relationships

Analytical skills

Project management

Incident management

English and Dutch

Job description

Euronext is seeking a Client Services and Support Analyst to act as the central point of contact for allocated clients, manage incidents, and ensure timely escalation. You will deliver cost-efficient operational services while maintaining strong client relationships.

In this role, you will support SLAs, drive continuous improvement, and assist with testing and development of new products, ensuring compliance, risk management, and clear internal/external communication in English and Dutch.