client service director L´Oréal

team5pm; Amsterdam; Hybrid; EUR 90,000 - 150,000; Full time

Benefits offered by this job

Hybrid work options

Global mobility across SAMY

Transparent compensation framework

Job summary

team5pm, in partnership with L’Oréal, seeks an experienced Client Service Director to lead Benelux influencer marketing partnerships. You will be the trusted advisor for the client, shaping strategy, and directing a talented team to deliver campaigns.

This role combines strategic leadership, budget stewardship, and cross‑functional collaboration with strategy, creative, and data experts to drive growth and client impact across the region.

Qualifications

• 8+ years in a senior Client Service role within influencer marketing or brand partnerships.
• Experience managing FMCG/beauty brands is a plus.
• Strong budget, project and stakeholder management skills.
• Fluency in English and Dutch; French is a bonus.

Responsibilities

• Take full ownership of the L’Oréal partnership for Benelux and drive long‑term client success.
• Oversee the full lifecycle of campaigns from strategy to evaluation.
• Safeguard budget, strategy and outcomes to ensure client impact and profitability.
• Lead and coach the L’Oréal team to foster collaboration and performance.
• Collaborate with strategy, creative and data teams to deliver innovative campaigns.
• Identify opportunities to grow the partnership and expand activities.
• Ensure smooth workflows and alignment within the L’Oréal team.
• Direct client communications and maintain strong stakeholder relationships.
• Analyze campaign results and share actionable insights for continuous improvement.
• Represent SAMY / team5pm in client meetings and events.

Skills

People leadership

Client management

Budget management

Influencer marketing

Strategic partnerships

Data analysis

Fluent English

Dutch language

Job description

Are you an experienced Client Service Director with a passion for influencer marketing and relationship management? Do you thrive in a dynamic, data-driven environment where you can work for one of the world’s most iconic brands? If building outstanding partnerships and delivering impactful campaigns is what excites you, this is your next challenge!

Role Mission

As Client Service Director for our dedicated L’Oréal team, you’ll play a crucial role in shaping, managing, and expanding our partnership with L’Oréal across the Benelux. You are the trusted advisor and strategic sparring partner for the client, leading a talented team to deliver best‑in‑class influencer marketing campaigns.

Key Responsibilities

• Take full ownership of the partnership with L’Oréal, driving long‑term client success and building a trusted relationship.
• Oversee the full lifecycle of Benelux influencer marketing campaigns: from briefing and strategy to execution, reporting, and evaluation.
• Safeguard the strategy, budget, and outcomes of all projects to ensure both client impact and internal profitability.
• Lead, coach, and empower the dedicated L’Oréal team, inspiring collaboration and high engagement.
• Collaborate closely with strategy, creative, and data specialists to develop and deliver innovative, result‑driven campaigns.
• Identify new opportunities to deepen and expand our activities for L’Oréal, proactively growing the partnership.
• Secure smooth workflows, optimal project management, and internal alignment within the L’Oréal team.
• Directly manage communication with L’Oréal, maintaining transparency and building strong stakeholder relationships.
• Analyze campaign results, share actionable insights, and drive continuous improvement for both client and team.
• Represent SAMY / team5pm during key client meetings, pitches, and partner events.

Skills & Experience

• Inspiring, people‑oriented leader: You foster team growth, collaboration, and a culture of continuous improvement.
• Demonstrated 8+ years experience as a Client Service Director or similar senior role in influencer marketing or brand partnerships.
• Experience in FMCG or beauty industry is a plus.
• In‑depth understanding of influencer marketing landscape, campaign development, and Benelux market dynamics.
• Strong budget, project, and stakeholder management skills.
• Proven ability to translate client ambitions into clear strategy, innovative campaigns, and measurable results.
• Fluent in English and Dutch (verbal and written); French is a nice to have!
• Proactive and solution‑driven: You anticipate needs, identify opportunities, and tackle challenges head‑on.
• Strong analytical skills: You know how to interpret campaign data, measure success, and focus on results.
• Excellent communicator: You build trust through transparent, strategic, and client‑centric communication.
• Business‑minded: You recognize and pursue opportunities that benefit both the client and team5pm.

Benefits

Flexible schedule and hybrid work options that help you balance your time and work in a way that fits your life.

A global mobility plan that lets you move across SAMY, unlock new markets, and turn your next career step into a real adventure.

A transparent, performance‑driven compensation framework, designed to reward impact, support growth, and ensure fairness at every stage of your career.

Diversity & Inclusion

At SAMY, difference is not something we accommodate, it’s what makes us stronger. Different backgrounds, perspectives, and experiences challenge our thinking, sharpen our creativity, and push us to build better work, and a better company. We are committed to creating an inclusive, accessible, and barrier‑free environment where everyone feels seen, heard, and empowered to thrive. And if you need support or adjustments along the way, we’ll make sure you have what you need to do your best work.