Client Service Director L’Oréal

5PM YouTube Marketing Agency; Amsterdam; On-site; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Flexible schedule

Hybrid work options

Global mobility plan

Transparent compensation framework

Job summary

5PM YouTube Marketing Agency is seeking an experienced Client Service Director to lead the L’Oréal Benelux partnership, driving long‑term client success and delivering high‑impact influencer campaigns.

You will oversee the full lifecycle of campaigns, manage budgets and stakeholders, and mentor the dedicated L’Oréal team to achieve results and profitability.

Qualifications

• 8+ years experience as a Client Service Director or similar senior role in influencer marketing or brand partnerships.

Responsibilities

• Own the L’Oréal partnership, driving long-term client success and strong relationships.
• Oversee end-to-end Benelux influencer campaigns from briefing to results.
• Lead and mentor the L’Oréal team to deliver best-in-class campaigns.
• Collaborate with strategy, creative and data teams to produce innovative, measurable work.
• Identify new opportunities to deepen the partnership and expand activity.
• Ensure smooth workflows, project alignment, and profitability.
• Communicate with L’Oréal transparently with senior stakeholders.
• Analyze campaigns and share actionable insights for continuous improvement.
• Represent SAMY and team5pm in client meetings, pitches and events.

Skills

Leadership

Influencer marketing

Budget management

Stakeholder management

Data analysis

Fluent English

Fluent Dutch

Strategic thinking

Communication

Business mindset

Job description

Are you an experienced Client Service Director with a passion for influencer marketing and relationship management? Do you thrive in a dynamic, data-driven environment where you can work for one of the world’s most iconic brands? If building outstanding partnerships and delivering impactful campaigns is what excites you, this is your next challenge!

Role mission

As Client Service Director for our dedicated L’Oréal team, you’ll play a crucial role in shaping, managing, and expanding our partnership with L’Oréal across the Benelux. You are the trusted advisor and strategic sparring partner for the client, leading a talented team to deliver best‑in‑class influencer marketing campaigns.

Key responsibilities

• Take full ownership of the partnership with L’Oréal, driving long‑term client success and building a trusted relationship.
• Oversee the full lifecycle of Benelux influencer marketing campaigns: from briefing and strategy to execution, reporting, and evaluation.
• Safeguard the strategy, budget, and outcomes of all projects to ensure both client impact and internal profitability.
• Lead, coach, and empower the dedicated L’Oréal team, inspiring collaboration and high engagement.
• Collaborate closely with strategy, creative, and data specialists to develop and deliver innovative, result‑driven campaigns.
• Identify new opportunities to deepen and expand our activities for L’Oréal, proactively growing the partnership.
• Secure smooth workflows, optimal project management, and internal alignment within the L’Oréal team.
• Directly manage communication with L’Oréal, maintaining transparency and building strong stakeholder relationships.
• Analyze campaign results, share actionable insights, and drive continuous improvement for both client and team.
• Represent SAMY / team5pm during key client meetings, pitches, and partner events.

Skills & experience

• Inspiring, people‑oriented leader: You foster team growth, collaboration, and a culture of continuous improvement.
• Demonstrated 8+ years experience as a Client Service Director or similar senior role in influencer marketing or brand partnerships.
• In‑depth understanding of influencer marketing landscape, campaign development, and Benelux market dynamics.
• Strong budget, project, and stakeholder management skills.
• Proven ability to translate client ambitions into clear strategy, innovative campaigns, and measurable results.
• Fluent in English and Dutch (verbal and written); French is a nice to have!
• Proactive and solution‑driven: You anticipate needs, identify opportunities, and tackle challenges head‑on.
• Strong analytical skills: You know how to interpret campaign data, measure success, and focus on results.
• Excellent communicator: You build trust through transparent, strategic, and client‑centric communication.
• Business‑minded: You recognize and pursue opportunities that benefit both the client and team5pm.

Benefits

• Flexible schedule and hybrid work options that help you balance your time and work in a way that fits your life.
• A global mobility plan that lets you move across SAMY, unlock new markets, and turn your next career step into a real adventure.
• A transparent, performance‑driven compensation framework, designed to reward impact, support growth, and ensure fairness at every stage of your career.

Diversity & Inclusion

At SAMY, difference is not something we accommodate, it’s what makes us stronger. Different backgrounds, perspectives, and experiences challenge our thinking, sharpen our creativity, and push us to build better work, and a better company. We are committed to creating an inclusive, accessible, and barrier‑free environment where everyone feels seen, heard, and empowered to thrive. And if you need support or adjustments along the way, we’ll make sure you have what you need to do your best work.