Client Partner

Merkle Nederland; Amsterdam; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Dynamic work environment

Job summary

Merkle Nederland is seeking an experienced Client Partner in Amsterdam to manage client relationships and ensure successful delivery of services. The role demands strong leadership skills, the ability to engage with C-level clients, and experience in digital consulting.

The ideal candidate has over 8 years of experience with a focus on account planning and strategic development. Expect a competitive salary, excellent career growth opportunities, and a dynamic work environment.

Qualifications

• Minimum of 8 years of experience in a digital agency or consulting environment.
• Experience in account planning and strategic development.
• Strong relationship and client management skills.
• Ability to lead both internal and client-facing teams.
• Exceptional written and verbal communication skills.

Responsibilities

• Own overall client satisfaction and the ongoing growth of client relationships.
• Manage a portfolio of accounts and provide leadership to cross-functional teams.
• Engage with executives and manage client expectations.
• Plan and forecast revenue growth to achieve net revenue and margin targets.
• Develop and drive growth and account plans and strategies.

Skills

Client management skills

Relationship building

Business acumen

Multitasking

Advanced proficiency in Microsoft Word, Excel, and PowerPoint

Job description

The purpose of this role is to own the day-to-day client relationship and all elements of delivery, including implementation of the strategic vision for the client, delivery against financial targets, and building a trusted relationship with the client.

Job Description

The Client Partner is passionate about building and driving successful client relationships and can effectively engage with senior and executive-level clients, as well as technical specialists and subject matter experts (SMEs). In this role, Client Partners focus on high-quality delivery and execution to ensure client satisfaction and business growth.

Key Responsibilities

This individual manages the growth and evolution of multiple client relationships ranging from €2–6 million in annual net revenue and is capable of leading complex, multi-dimensional engagements involving advisory services, data management, consulting, and large-scale technology deployments. This person is a high-energy leader with the ability to grow client relationships by presenting new strategies and innovative ideas.

• Own overall client satisfaction and the ongoing growth and evolution of client relationships by ensuring successful delivery of work and cultivating strong partnerships.
• Manage a portfolio of accounts.
• Provide leadership and direction to cross-functional teams focused on delivering value and ensuring quality, while mentoring employees and creating opportunities for growth and development.
• Engage with executives, manage client expectations, reinforce value, identify cross-sell opportunities, and develop engagement approaches that build C-level relationships.
• Effectively manage all commercial aspects of the client relationship, including contracts, pricing, profitability, and internal revenue and profit forecasting.
• Accurately plan and forecast revenue growth to achieve net revenue and margin targets.
• Direct team activities to ensure collaboration, partnership, and effective use of the company’s full range of resources to support the business.
• Engage regularly with senior-level client contacts across all areas of the client’s business, delivering a continuous stream of business-building ideas while gathering relationship and performance feedback.
• Develop and drive growth and account plans, processes, and strategies that improve results for clients while expanding the account portfolio.
• Continuously increase knowledge of the client’s business and industry, often serving as the client’s first-line consultant.
• Provide leadership and direction to client and capability teams, fully leveraging all direct and indirect resources to ensure optimal productivity, service, communication, and quality within a matrix environment for assigned clients.
• Effectively plan work, communicate changes, and resolve issues to ensure that both client and company commitments are fulfilled.
• Work closely with the growth team to develop proposal and presentation content and strategies for new business opportunities.
• Effectively onboard new client relationships.
• Proactively ensure a highly engaged team staffed with top talent; hire, retain, develop, and motivate top-level talent that earns the trust and confidence of clients and becomes a key reason why clients choose to work with the company.
• Keep up to date with industry trends and best practices to proactively sell fit-for-purpose solutions and innovative ideas.
• Fluent in English and Dutch.

Qualifications

• Minimum of 8 years of experience in a digital agency or consulting environment.
• Experience across a broad spectrum of digital consulting, including strategy, technology advisory, development, and design.
• Strong relationship and client management skills.
• Experience in account planning and strategic development.
• Ability to lead both internal and client-facing teams.
• Strong business acumen with the ability to develop and manage budgets, forecasts, and pro forma models.
• Exceptional written and verbal communication skills, including presentations and client engagement.
• Ability to multitask and thrive in a fast-changing environment.
• Strong attention to detail with a proven ability to meet high expectations consistently.
• Advanced proficiency in Microsoft Word, Excel, and PowerPoint.

Additional Information

What We Offer

• A challenging role within a leading international organization.
• Coaching and personal guidance.
• Excellent development and career growth opportunities.
• A competitive salary with attractive secondary employment benefits.
• A dynamic and enjoyable work environment where hard work and teamwork go hand in hand with having fun together.

Where You’ll Work

You’ll join a talented, diverse team of professionals in our Amsterdam or Rotterdam office and work closely with our client’s teams.