Client Partner

Merkle Nederland; Rotterdam; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Coaching and personal guidance

Career growth opportunities

Competitive salary

Attractive secondary employment benefits

Enjoyable work environment

Job summary

Merkle Nederland is seeking a Client Partner to manage strategic client relationships in Rotterdam. The role requires a leader skilled in delivering quality service and cultivating strong partnerships while coordinating internal teams to achieve financial targets and ensure client satisfaction.

You will be responsible for a portfolio of accounts and must be fluent in English and Dutch. The position offers excellent career development opportunities and a competitive salary.

Qualifications

• Minimum of 8 years of experience in a digital agency or consulting environment.
• Strong relationship and client management skills.
• Exceptional written and verbal communication skills.

Responsibilities

• Own overall client satisfaction and the ongoing growth and evolution of client relationships.
• Manage a portfolio of accounts while cultivating strong partnerships.
• Engage regularly with senior-level client contacts to deliver business-building ideas.
• Work closely with the growth team to develop proposal and presentation content.

Skills

Client management

Leadership

Business acumen

Multitasking

Communication

Education

8 years of experience in a digital agency or consulting environment

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

The purpose of this role is to own the day-to-day client relationship and all elements of delivery, including implementation of the strategic vision for the client, delivery against financial targets, and building a trusted relationship with the client.

Job Description

The Client Partner is passionate about building and driving successful client relationships and can effectively engage with senior and executive-level clients, as well as technical specialists and subject matter experts (SMEs). In this role, Client Partners focus on high-quality delivery and execution to ensure client satisfaction and business growth.

Key Responsibilities

This individual manages the growth and evolution of multiple client relationships ranging from €2–6 million in annual net revenue and is capable of leading complex, multi-dimensional engagements involving advisory services, data management, consulting, and large-scale technology deployments. This person is a high-energy leader with the ability to grow client relationships by presenting new strategies and innovative ideas.

• Own overall client satisfaction and the ongoing growth and evolution of client relationships by ensuring successful delivery of work and cultivating strong partnerships.
• Manage a portfolio of accounts.
• Provide leadership and direction to cross-functional teams focused on delivering value and ensuring quality, while mentoring employees and creating opportunities for growth and development.
• Engage with executives, manage client expectations, reinforce value, identify cross-sell opportunities, and develop engagement approaches that build C-level relationships.
• Effectively manage all commercial aspects of the client relationship, including contracts, pricing, profitability, and internal revenue and profit forecasting.
• Accurately plan and forecast revenue growth to achieve net revenue and margin targets.
• Direct team activities to ensure collaboration, partnership, and effective use of the company’s full range of resources to support the business.
• Engage regularly with senior-level client contacts across all areas of the client’s business, delivering a continuous stream of business-building ideas while gathering relationship and performance feedback.
• Develop and drive growth and account plans, processes, and strategies that improve results for clients while expanding the account portfolio.
• Continuously increase knowledge of the client’s business and industry, often serving as the client’s first-line consultant.
• Provide leadership and direction to client and capability teams, fully leveraging all direct and indirect resources to ensure optimal productivity, service, communication, and quality within a matrix environment for assigned clients.
• Effectively plan work, communicate changes, and resolve issues to ensure that both client and company commitments are fulfilled.
• Work closely with the growth team to develop proposal and presentation content and strategies for new business opportunities.
• Effectively onboard new client relationships.
• Proactively ensure a highly engaged team staffed with top talent; hire, retain, develop, and motivate top-level talent that earns the trust and confidence of clients and becomes a key reason why clients choose to work with the company.
• Keep up to date with industry trends and best practices to proactively sell fit-for-purpose solutions and innovative ideas.
• Fluent in English and Dutch.

Qualifications

• Minimum of 8 years of experience in a digital agency or consulting environment.
• Experience across a broad spectrum of digital consulting, including strategy, technology advisory, development, and design.
• Strong relationship and client management skills.
• Experience in account planning and strategic development.
• Ability to lead both internal and client-facing teams.
• Strong business acumen with the ability to develop and manage budgets, forecasts, and pro forma models.
• Exceptional written and verbal communication skills, including presentations and client engagement.
• Ability to multitask and thrive in a fast-changing environment.
• Strong attention to detail with a proven ability to meet high expectations consistently.
• Advanced proficiency in Microsoft Word, Excel, and PowerPoint.

Additional Information

What We Offer

• A challenging role within a leading international organization.
• Coaching and personal guidance.
• Excellent development and career growth opportunities.
• A competitive salary with attractive secondary employment benefits.
• A dynamic and enjoyable work environment where hard work and teamwork go hand in hand with having fun together.

Where You’ll Work

You’ll join a talented, diverse team of professionals in our Amsterdam or Rotterdam office and work closely with our client’s teams.