Digital Account Manager

DEPT®; Rotterdam; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Flexible hybrid working policy

24 vacation days

Health contributions

Discounts on gym and wellness

Bike lease discounts

Job summary

DEPT® is seeking a Digital Account Manager in Rotterdam, part of the Experience & Engineering team. You will build and maintain strong relationships with clients, managing their expectations across various digital projects.

The ideal candidate will have a background in digital agencies, strong communication skills, and the ability to navigate client challenges effectively. Offering a flexible hybrid working model and a variety of perks including vacation days and continuous learning opportunities.

Qualifications

• Previous digital agency experience and a proven track record in a commercial client-facing role.
• Solid understanding of the dynamics of the digital industry and product delivery process.
• Strong communication skills in Dutch and English.

Responsibilities

• Understand clients' needs and manage expectations across digital projects.
• Maintain exceptional relationships with key decision makers.
• Serve as the link of communication between key clients and internal teams.

Skills

Client service management

Communication

Problem-solving

Digital industry knowledge

Relationship building

Strategic thinking

Job description

Digital Account Manager

Amsterdam/Rotterdam, hybrid

This role is part of our Experience & Engineering team based in the Netherlands. We combine our skills in developing future‑ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients like Gant, Inter Milan, bol.com and Just Eat Takeaway.

As a Digital Account Manager within DEPT® you obtain and maintain the relationship with our clients. You can build solid and strong relationships, as you are an effective communicator. A person that is able to orchestrate, navigate and lead the challenges and opportunities of our clients. Someone who is curious, who listens to learn and dares to ask. A real conversation starter and team player with a strong sense of responsibility in shaping commercial healthy and delivery ready proposals, to solve the challenges of our clients, today.

You will act as the client internally at DEPT® – direct DEPT® into most interesting opportunity areas, challenge the team and maintain focus on the client’s problems, making sure standards are met, and that delivery is met. Take ownership of the challenges and the business problems the CMO has – in their IO, need to know them. You will have a full understanding of DEPT®’s offering – knowing how our capabilities solve client problems in other domains and having the ability to coach (mentorship). Have a business first and revenue driver approach, with the client’s benefit as a priority.

What you’ll do:

• Have a full understanding of our clients’ needs and business objectives. Prioritize and manage clients’ expectations across all digital projects.
• Drive and deliver flawless client service by maintaining exceptional relationships with key decision makers.
• Responsible for effective and efficient (internal) communication to deliver quality and client happiness. Serve as the link of communication between key clients and internal team(s).
• Research and pursue opportunities for client growth.
• Resolve issues and problems that might occur, by being open, transparent and proactive to maintain trust.
• Prepare regular reports of progress and forecasts for internal and external stakeholders.
• Orchestrate the organisation around the clients to navigate and lead the challenges and opportunities.

What you bring:

• Have previous digital agency experience and a proven track record in a similar commercial client‑facing role.
• Have a solid understanding of the overall dynamics of the digital industry and the digital product delivery process.
• Understand how strategy, design, technology and data are essential to deliver impactful and valuable digital products / experiences.
• Have strong communication, listening and interpersonal skills in building relationships with professionals at all organizational levels.
• Understand the commercial dynamics of a digital agency.
• Are someone who is able to “connect‑the‑dots” across channels and touchpoints internally as well as externally.
• Have a strong work ethic and the willingness to get the job done while maintaining a supportive, empowering and positive attitude.
• Embrace thought‑leadership by staying up‑to‑date on industry news, technology trends and best practices.
• Have solid written and verbal communication skills in Dutch and English.

We offer:

• A flexible, hybrid working policy (2‑3 days from the office, depending on location) and the opportunity to work from abroad for 13 weeks a year.
• 24 vacation days per year and the possibility to buy an unlimited number of extra vacation days.
• DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.
• Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.
• Get a discount on your lease bike and ride in style. You can also enjoy hassle‑free commutes with an NS Business Card.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big, small, local or global – at DEPT® you’ll get the opportunity to work with all of them, and we celebrate all of our successes together!