Client advisor - Full time FTC - Amsterdam (F/M)

LVMH; Amsterdam; Hybrid; EUR 42,000 - 60,000; Full time

Job summary

Tiffany & Co. Amsterdam is seeking a Client Advisor (Full time FTC) to embody the Tiffany Touch and elevate every client interaction within our luxury store.

You will develop lasting relationships with an international clientele, consistently meet or exceed monthly and quarterly sales targets, and contribute to commercial performance through diligent clienteling and data enrichment.

Qualifications

• Experience in luxury or customer-facing roles.
• Proven track record of meeting sales targets.
• Flexible to work variable schedules including evenings and weekends.
• Ability to interact with international clientele.
• Proficient with POS systems and clienteling tools.
• Fluency in English required; additional languages asset.

Responsibilities

• Develop lasting client relationships to strengthen loyalty and engagement with the House.
• Consistently achieve or exceed monthly, quarterly, and annual store sales targets.
• Collect and enrich client data.
• Develop and nurture a portfolio of existing and new clients.
• Generate a significant share of sales through a loyal clientele.
• Drive sales around strategic product pillars.
• Elevate the in-store experience by creating memorable moments for every client.
• Embody a passion for the Tiffany brand during every sales ceremony through the Tiffany Touch.
• Apply TEI program behaviours and Tiffany's vision for client experience.
• Analyze TEI performance and client feedback to continuously improve service.

Skills

Sales experience

Customer-facing

English fluency

Other languages asset

POS systems

Outlook / email

Education

Higher education degree

Graduate Gemologist (GIA) preferred

Tools

POS systems

Clienteling tools

Microsoft Outlook

Job description

Client advisor - Full time FTC - Amsterdam (F/M)

Tiffany & Co… The name evokes beauty, romance, and the iconic Blue Box. A true symbol of excellence. For 189 years, Tiffany & Co. has been building a unique heritage defined by refined creations and romantic ideals. The rich history of Tiffany & Co., shaped by renowned artists, historic moments, and exceptional jewelry, serves as the foundation upon which our employees build every day. Tiffany teams are passionate, caring, and deeply committed to their profession. We hold ourselves, and our colleagues, to the highest standards.

Client Advisors play a vital role: they embody the House of Tiffany during every customer interaction by applying the "Tiffany Touch" their own way of making every client experience unique. The Client Advisor is an excellent communicator and a true brand ambassador. Their passion for Tiffany is reflected in every interaction. An entrepreneurial spirit is also an integral part of this role. Developing lasting client relationships and achieving, or even exceeding, sales targets are at the core of a Client Advisor's skills. They take pleasure in developing their own clientele and contributing to commercial performance.

• Develop lasting client relationships to strengthen loyalty and engagement with the House.
• Consistently achieve or exceed monthly, quarterly, and annual store sales targets.
• Collect and enrich client data.
• Develop and nurture a portfolio of existing and new clients.
• Generate a significant share of sales through a loyal clientele.
• Drive sales around strategic product pillars.

Service:

• Elevate the in-store experience by creating memorable moments for every client.
• Embody a passion for the Tiffany brand during every sales ceremony through the "Tiffany Touch."
• Put into practice the client experience excellence behaviors defined in the TEI program (Voice of Customer Survey) and Tiffany's vision for client experience.
• Apply hospitality best practices and optimize in-store services to create unique experiences.
• Analyze and take into account TEI performance and client feedback to continuously improve service.

Required Qualifications:

• Experience in sales, ideally in the luxury sector, or in a customer-facing field (e.g., hospitality).
• Proven success in achieving commercial targets.
• Flexibility to work variable schedules (days, evenings, weekends, and holidays).
• Ability to interact with an international and diverse clientele.
• Proficiency in point-of-sale (POS) systems, clienteling tools, and Microsoft Outlook / email.
• Fluency in English is essential.
• Additional languages spoken are an asset (Dutch, Russian, Portuguese, Spanish, etc.).

Preferred Qualifications:

• Higher education degree.
• A Graduate Gemologist degree or training completed with the Gemological Institute of America (GIA) would be a plus.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.

As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.

Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.

Join us at LVMH, where your talent is at the heart of our collective successes.