Luxury Store Manager: Drive Sales & Guest Experience

Tiffany & Co.; Amsterdam; On-site; EUR 70,000 - 100,000; Full time

Job summary

Tiffany & Co. in Amsterdam seeks a Store Manager to lead sales, operations, and guest experience across the team, driving both revenue and service excellence.

You will mentor staff, develop client relationships, and ensure the Tiffany client experience remains unsurpassed while managing back-of-house controls and store operations. This leadership role requires a track record in luxury retail and flexibility for non-traditional hours.

Qualifications

• Previous retail or luxury retail store management experience or relevant customer‑related experience (e.g., hospitality) – Minimum of 8 years
• Proven track record in sales generation and achievement of sales results
• Flexibility to work non‑traditional hours, including days, nights, weekends, and holidays
• Ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration
• Proficiency with Microsoft Office (Word, Excel, Outlook, Visio, PowerPoint), client tracking systems, and Point of Sales (POS) system
• Flexibility to work in various roles based on business needs (e.g., sales floor, operations)
• Must have authorization to work in the country where the position is based
• Some familiarity with jewelry, watches, clocks, and silver products is a plus
• Languages spoken: French, Dutch, and English. Other languages appreciated

Responsibilities

• Lead sales strategy, drive client development, and motivate the team to meet sales objectives.
• Elevate the in-store experience by coaching the team on the selling ceremony and ensuring Tiffany client experience expectations are met.
• Provide exceptional operational support, manage back-of-house, and enforce procedures.
• Recruit, hire, and develop a winning team with development plans, training, and performance recognition.

Skills

Retail store management

Sales leadership

Client relationship development

MS Office & POS proficiency

Languages: French, Dutch, English

Tools

Microsoft Office

POS system

Job description

Tiffany & Co. in Amsterdam seeks a Store Manager to lead sales, operations, and guest experience across the team, driving both revenue and service excellence.

You will mentor staff, develop client relationships, and ensure the Tiffany client experience remains unsurpassed while managing back-of-house controls and store operations. This leadership role requires a track record in luxury retail and flexibility for non-traditional hours.