Store manager - Amsterdam

LVMH Group; Amsterdam; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

Tiffany & Co. in Amsterdam seeks a Store Manager to lead sales, operations and security teams, elevating the Tiffany store experience and client relationships. You will mentor staff, drive on-floor leadership and ensure unmatched service.

The role requires a minimum of 8 years in retail management, fluency in English, Dutch and French, and the ability to work non-traditional hours. You will champion Tiffany's values and partner with the broader LVMH network to deliver exceptional results.

Qualifications

• Minimum 8 years of retail store management or relevant customer-facing experience.
• Proven track record in achieving sales targets.
• Ability to lead, mentor and develop a diverse team.
• Flexibility to work non-traditional hours.
• Strong client development and relationship-building skills.
• Proficiency with Microsoft Office and POS systems.

Responsibilities

• Lead sales floor as a visible, hands-on mentor to drive sales and client engagement.
• Oversee store operations, security and back-of-house efficiency.
• Recruit, train and develop talent while upholding Tiffany's values.
• Partner with cross-functional teams to implement best practices.

Skills

Retail leadership

Store management

Client development

Multilingual communication

Sales coaching

POS / MS Office

Brand knowledge

Tools

POS systems

Microsoft Office

Excel

Job description

The Store Manager will lead, develop and support the sales, operations and security team members to meet and/or exceed sales plans and elevate the Tiffany store experience. The Manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed customer service. They manage an efficient back of house and is a collaborative sales leader who models and champions the Tiffany Cultural Values: Create the Dream, Be Bold, Win with Passion, Do the Right Thing, and Be Brilliant Together

Key Accountabilities

Deepen the relationship with clients to achieve sales plan and drive lifetime loyalty and spend. Manage and motivate the team to consistently achieve or exceed monthly, quarterly and annual store sales plan. Drive client development activities among individual team members to cultivate new and existing clients. Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally. Drive business through key product pillars.

Service

Elevate in store experience consistently delivering memorable moments. Lead, model and coach based on VoC (Voice of Client Survey) feedbacks and elevate the Tiffany Experience by keeping the survey questions in mind. Act as Guest Experience management presence on the sales floor, coaching the team on the selling ceremony and ensuring Tiffany client experience expectations are being delivered at all times. Optimize hospitality and store amenities to create unique experiences. Take action on performance and client feedback to improve customer service.

Operational Excellence

Ensure exceptional operational support to drive sales and service. Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices. Ensure compliance with all internal control procedures.Partner with Operations Team to reallocate resources to sales and clienteling through supporting key pillars.

Talent

Hire and developtalent to ensure a winning team and create a best in class service & selling organization.Partner with the Line Manager and Human Resources to develop and execute an Individual Development Plan for each employee.Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance. Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.

Qualifications

• Previous retail or luxury retail store management experience or relevant customer related experience (e.g., hospitality) - Minimum of 8 years
• Proven track record in sales generation, managing the achievement of sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
• Must have authorization to work in the country where the position is based
• Some familiarity with jewelry, watches, clocks and silver products is a plus
• Language spoken: French, Dutch and English. Other languages appreciated

Tiffany & Co. is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations. As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.