Client Advisor

CELINE; Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Job summary

CELINE in Amsterdam seeks a Client Advisor to drive sales and deliver an exceptional client experience while upholding the Maison's sophisticated image. You will report to the Team Manager and build meaningful connections with clients through personalized clienteling.

In a fast-paced luxury retail environment, you will work with your team to achieve targets, contribute to store operations and visual presentation, and ensure a memorable CELINE journey for every client.

Qualifications

• Minimum 1 year of professional sales experience, preferably in fashion or luxury.
• Strong passion for luxury fashion and CELINE's products, heritage and brand identity.

Responsibilities

• Drive sales targets and deliver exceptional client service.
• Welcome, advise and build lasting client relationships through personalized clienteling.
• Collaborate with team to maintain store standards, visuals and operations.
• Cross-sell and promote CELINE offerings to enhance client experience.

Skills

Sales experience

Luxury fashion knowledge

Clienteling

Team collaboration

Job description

CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather-Goods, Fashion & Couture House belonging to the LVMH Group. To have a chance of joining CELINE, you must thrive as a team player in a fast-paced environment amongst passionate, agile, and authentic people.

YOUR WORK ENVIRONMENT

As a Client Advisor at CELINE, you will report to the Team Manager and play a key role in driving sales and delivering an exceptional client experience. Your passion for our collections and commitment to excellence will enable you to build meaningful connections with clients, embodying the sophistication and timelessness of the Maison. Collaborating with your team, you will contribute to upholding CELINE’s prestigious brand image in every interaction.

YOUR IMPACT

Business Development

• Contribute to the store’s business success by achieving and exceeding sales targets, demonstrating a strong commercial mindset, and deep product knowledge.
• Proactively engage with clients to understand their needs, offering tailored recommendations and complementary products that enhance their experience with CELINE. Utilize cross-selling techniques to maximize sales opportunities and introduce clients to the full range of CELINE’s offerings.

Team and People

• Foster a positive team spirit by collaborating closely with your colleagues, supporting each other in achieving both individual and collective goals.
• Contribute to a harmonious work environment where every team member feels valued and motivated to deliver their best.

Client Development

• Deliver an exceptional client experience by welcoming, advising, and providing unparalleled service to each client, ensuring their journey with CELINE is memorable.
• Build and nurture lasting relationships with clients through personalized clienteling, cultivating loyalty and long-term connections. Leverage cross-selling strategies to deepen client engagement and drive repeat purchases.

Operations Excellence

• Uphold CELINE’s standards of compliance by adhering to internal procedures and guidelines, ensuring smooth and efficient store operations.
• Be actively part of the operational life of the store: Visual merchandising, restocking, transfers, after-sales service, inventory management.

Image & Brand

• Serve as a CELINE ambassador, embodying the Maison’s values and excellence in every client interaction.
• Share the rich history and stories behind our products, captivating clients with engaging storytelling that deepens their connection to the brand.
• Maintain the highest standards of visual merchandising and personal presentation, contributing to the elegant and sophisticated image of CELINE.

Experience:

You bring at least 1 year of professional experience in sales, within the fashion or luxury industry.

Competencies:

Passion for luxury fashion and a deep understanding of CELINE's products,heritage,and brand identity.

Client-centric mindset with a focus on delivering exceptional experiences and building lasting relationships.

A passion for challenges and a collective drive to achieve set objectives.

Initiative, a sense of service, natural curiosity, open-mindedness, optimism, and empathy are crucial for success at CELINE.

Adaptability and flexibility to meet the demands of a dynamic retail environment.

Strong ethical compass and commitment to compliance and corporate social responsibility.