Claims Specialist Klantenservice – Dutch & German Speaker

American Bankers Insurance Company of Florida; Amsterdam; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive training

Hybrid working

Work-life balance

Wellbeing program

Career development

Recognition & rewards

Benefits package

Job summary

Assurant in Amsterdam, Netherlands, is hiring a Claims Specialist Klantenservice who speaks Dutch and German. In this hybrid role (2 days in office, 3 days at home), you will handle inbound calls and support activities, including policy administration, data processing, and claims assessment of moderate complexity.

You will join a multinational brand with strong training, career development, and a supportive work environment offering generous leave and benefits.

Qualifications

• Dutch and German language fluency at C1 level or higher.
• Excellent communication, listening and problem-solving skills.
• Customer-focused mindset with a passion for helping people.
• Willingness to work in a fast-paced environment.

Responsibilities

• Handle inbound calls and support activities.
• Perform policy administration, data processing, and claims assessment of moderate complexity.
• Deliver exceptional customer service and resolve issues promptly.

Skills

Dutch fluency

German fluency

Communication skills

Customer service

Job description

Claims Specialist Klantenservice – Dutch & German Speaker Amsterdam, Netherlands | Hybrid (2 days office / 3 days home)

Are you an active listener who has a passion for helping others? Are you a problem solver who loves putting a smile on a customer's face? Would you like to work for a well-known international brand in the Netherlands? If so, Assurant could be the perfect place for you to start your next career move!

The Opportunity

As a Customer Service Associate, you will be the first point of contact for our customers and represent a leading telecommunications brand in Europe. In this role, you will provide exceptional customer service through inbound calls and support activities, including policy administration, data processing, and claims assessment of moderate complexity, all in line with company standards and procedures. We are looking for candidates who speak Dutch and German fluently (C1 level or higher) and have excellent communication, listening, and problem-solving skills. You will help customers protect what matters most by supporting them when their mobile phone or device is lost, stolen, or damaged. This is an exciting opportunity to join a growing team and build a long-term career with Assurant.

Why Join Us?

• Comprehensive Training – We provide full training and ongoing support to help you succeed in your role.
• Hybrid Working – Enjoy a flexible working model with time split between home and the office.
• Work-Life Balance – Benefit from generous annual leave and public holidays.
• Wellbeing Support – Access our Employee Assistance Programme and wellbeing initiatives designed to support you and your family.
• Career Development – Take advantage of online learning, development opportunities, and internal career progression.
• Recognition & Rewards – Be part of a culture that celebrates achievements and values employee contributions.
• Great Benefits Package – Includes pension, insurance coverage, bonus opportunities, allowances, and other employee benefits.

What We're Looking For

• Fluent Dutch and German language skills (C1 level or above).
• Strong verbal and written communication skills.
• Customer-focused mindset with a passion for helping people.
• Excellent problem-solving and active listening abilities.
• Ability to work effectively in a fast-paced environment.
• Previous customer service experience is an advantage but not essential.

Diversity, Equity & Inclusion

At Assurant, we are passionate about Diversity, Equity & Inclusion. We believe diversity drives innovation, strengthens our connection with customers, and creates a workplace where everyone can thrive. We are committed to fostering an inclusive environment where all employees feel valued, respected, and empowered to succeed.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant's privacy practices, including our use of AI-enabled technology, automated decision making and biometric information.