Case Associate

NTUC Health Co-operative Limited; Zoetermeer; On-site; EUR 30,000 - 42,000; Full time

Job summary

NTUC Health Co-operative Limited’s CREST team is seeking a Case Associate to support outreach initiatives and monitor the wellbeing of clients in the community. You will link individuals at risk of mental health issues or dementia to the appropriate resources and coordinate care plans under supervision.

The role emphasizes community outreach, collaboration with health services, volunteers and schools, and regular visits to assess and support clients as part of the care team.

Qualifications

• Diploma in Social Service, Psychology or Counselling.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide care coordination and service linkage to clients at risk of mental health issues or dementia with appropriate resources and caregiver support.
• Plan and conduct outreach to community and stakeholders to promote mental wellness and awareness.
• Conduct targeted case finding/screening to promote early identification and timely support.
• Organize preventive activities and programmes for at‑risk populations and clients.
• Visit and monitor the well‑being of clients in the community (NTUCH CCMS/CREST).
• Assist in initial assessment of walk-ins and referrals and follow up with intervention plans.

Skills

Outreach coordination

Empathy

Communication

Education

Diploma in Social Service, Psychology or Counselling

Job description

The Case Associate is responsible for supporting the team during outreach events, and assisting to monitor the well-being of clients assigned to him/her.

As part of the CREST team, you will be responsible to

support clients with or who are at risk of mental health issues and/or dementia by linking them to the necessary support and resources.

monitor and support clients in the community as assigned by the lead.

for organizing and conducting outreach to increase mental health and dementia awareness and promote early identification.

work with regional health services, Hospitals, volunteers, grassroots, schools, internal organisation departments etc. on activities and programmes for the seniors.

Essential Duties and Responsibilities:

Provide care coordination and service linkage to clients with or who are at risk of mentalhealth issues and/or dementia, with the appropriate resources and support includingcaregiver support.

Plan and conduct outreach to the community and stakeholders including faith-based,corporate and community organisations to promote mental wellness and mental healthawareness.

Plan and conduct targeted mental health and dementia case finding/screening to promote early identification and facilitate timely support.

Plan and organize structured preventive activities and/or programmes for the community, those at risk of mental health conditions and clients.

Conduct regular visits to monitor the well-being of the client (NTUCH CCMS/CREST).

Support in initial assessment of walk-ins and referral cases, follow up with intervention plans for clients as per the prescribed care plan.

Involve in the evaluation and documentation of the programme.

Any other duties as assigned by reporting officer or Head of Community Social Services

Additional Responsibilities:

• Support in weekend outreach event occasionally

Qualification

• Diploma in Social Service, Psychology or Counselling

Other Information

It would be great if you possess the below

• Independent and outgoing attitude, accommodative and team player.