Cainiao-Equipment Engineering-Netherland

Cainiao Group; Hellevoetsluis; On-site; EUR 42,000 - 60,000; Full time

Job summary

Cainiao Group is seeking an on-site Site Coordination specialist to manage packing machines and sorters, liaising with warehouse operations, HQ engineering and equipment vendors. You will oversee go-live support, acceptance walkthroughs and post-go-live issue follow-ups, with vendor remote guidance for fault resolution.

You will handle first-line issue checks, basic repairs, and maintenance logging, while ensuring safety and CE/Dutch Arbo compliance in daily operations.

Qualifications

• Associate degree or higher in mechatronics, mechanical, or automation.
• 1–3 years on-site equipment support in warehouse/production lines.
• Strong coordination across operations, HQ and vendors.
• Fluent Dutch or English; Chinese preferred for liaison.
• Basic IT/desktop-support skills a plus.

Responsibilities

• Act as on-site single point of contact for packing machines and sorters, coordinating with operations, HQ, and vendors.
• Perform daily checks, jams, resets, and facilitate vendor-guided repairs to restore the line.

Skills

On-site equipment support

Coordination

Dutch/English fluency

Chinese preferred

IT / desktop-support basics

Education

Associate degree (MBO-4 / HBO) in Mechatronics / Mechanical / Automation

Job description

• Site Coordination (core) Act as the on-site single point of contact for packing machines and sorters, liaising with warehouse operations, China HQ engineering and equipment vendors. Installation and commissioning are handled by the vendor; this role supports on-site coordination during go-live, acceptance walkthroughs and issue follow-up. Manage vendor after-sales: fault reporting, remote-support coordination, on-site repair scheduling and SLA tracking to closure.
• First-line Issue Handling Perform daily checks, cleaning, parameter resets and rapid handling of common issues (jams, e-stops) to restore the line. Serve as the single intake point for equipment issues reported by floor operators; resolve simple issues directly, and for complex faults, carry out repairs hands-on under the vendor's remote guidance (part replacement, wiring, adjustment, reset) through to recovery. Day-to-day Management (light) Track spare-parts inventory & maintenance logs, record fault-rate/uptime data, provide peak-season standby; follow operating & safety procedures and support CE / Dutch Arbo compliance.
  

Position Description

• Site Coordination (core) Act as the on-site single point of contact for packing machines and sorters, liaising with warehouse operations, China HQ engineering and equipment vendors. Installation and commissioning are handled by the vendor; this role supports on-site coordination during go-live, acceptance walkthroughs and issue follow-up. Manage vendor after-sales: fault reporting, remote-support coordination, on-site repair scheduling and SLA tracking to closure.
• First-line Issue Handling Perform daily checks, cleaning, parameter resets and rapid handling of common issues (jams, e-stops) to restore the line. Serve as the single intake point for equipment issues reported by floor operators; resolve simple issues directly, and for complex faults, carry out repairs hands-on under the vendor's remote guidance (part replacement, wiring, adjustment, reset) through to recovery. Day-to-day Management (light) Track spare-parts inventory & maintenance logs, record fault-rate/uptime data, provide peak-season standby; follow operating & safety procedures and support CE / Dutch Arbo compliance.
  

Job Requirements

• Associate degree (MBO-4 / HBO) or above in Mechatronics / Mechanical / Automation, or equivalent warehouse-equipment field experience.
• 1–3 yrs of on-site equipment support, inspection or operation in a warehouse/production line; exposure to sorters / auto-packing machines preferred. Basic hands-on electromechanical ability (clearing jams, resets, replacing wear parts, executing repairs under vendor remote guidance); deep PLC/controls not required.
• Strong coordination skills across operations, HQ and vendors.
• Fluent Dutch or English; Chinese preferred (HQ & Chinese-vendor after-sales liaison).
• IT / desktop-support skills a plus (basic troubleshooting of terminals, network, barcode scanners, label printers, etc.). Warehouse / logistics industry background a plus.