Business Process Engineer

HQ Pack; Eindhoven; On-site; EUR 50,000 - 80,000; Full time

Job summary

HQ Pack is seeking a Business Process Engineer to bridge operations, users and technology. You will align processes and systems across locations, support ISAH and other business systems, and develop training materials for end users.

You will train key users, analyse issues, identify root causes, and lead improvement initiatives to boost efficiency and consistency, turning ideas into sustainable solutions for our organisation.

Responsibilities

• Provide training, coaching, and support to key users on ISAH and other business systems.
• Develop and maintain training materials, manuals, and user documentation.
• Monitor adherence to agreed processes, standards, and best practices.
• Investigate and resolve operational and system-related issues to minimise business disruption.
• Identify process improvement opportunities and translate them into practical solutions.
• Lead and facilitate improvement initiatives across operational departments.
• Collaborate with stakeholders to assess training needs and support organisational development.

Job description

As a Business Process Engineer, you play a key role in improving the way our organisation works. This position exists to ensure that business processes, systems, and users are aligned, enabling our global operations to run efficiently and consistently. Due to continued growth and increasing system complexity, we are looking for someone who can bridge the gap between operations, users, and technology. In this role, you will support and train key users across multiple locations on business systems, including ISAH. You will develop training materials, answer day-to-day questions, and help colleagues work effectively within established processes. When issues arise, you are able to analyse the situation, identify the root cause, and coordinate an appropriate solution. Alongside user support, a significant part of your work focuses on continuous improvement. You will work closely with operational departments to identify inefficiencies, optimise workflows, and improve system utilisation. Success in this role means helping teams work smarter, ensuring process consistency, and turning improvement ideas into practical, sustainable solutions.

Your Responsibilities

• Provide training, coaching, and support to key users on ISAH and other business systems.
• Develop and maintain training materials, manuals, and user documentation.
• Monitor adherence to agreed processes, standards, and best practices.
• Investigate and resolve operational and system-related issues to minimise business disruption.
• Identify process improvement opportunities and translate them into practical solutions.
• Lead and facilitate improvement initiatives across operational departments.
• Collaborate with stakeholders to assess training needs and support organisational development.