Business/HR Support Associate

TEKsystems; Amsterdam; On-site; EUR 42,000 - 64,000; Full time

Job summary

Allegis Group Amsterdam is seeking a Business Support Associate to manage contractor onboarding/offboarding, HR administration, payroll queries, and contract management. You will maintain records accurately and provide excellent customer service across internal and external stakeholders.

Fluent English and Dutch are required, with 5+ years in HR operations or similar roles. Strong MS Office skills and the ability to work in a fast-paced environment are essential.

Qualifications

• Fluent in English with professional proficiency in Dutch.
• 5+ years in HR Operations, Workforce Administration, or similar admin roles.
• Strong MS Office skills (Outlook, Excel, Word, Teams).
• Excellent organizational and time-management abilities.
• High attention to detail and data accuracy.
• Able to communicate clearly, both verbally and in writing.
• Ability to explain complex HR, payroll, or employment information.
• Customer-focused mindset with a service orientation.

Responsibilities

• Delivers excellent customer experience to internal and external stakeholders.
• Serves as point of contact for HR administration, contracts, and payroll queries.
• Builds strong relationships across departments to support business aims.
• Supports office leadership with administrative and operational tasks.
• Manages contractor onboarding and employee records in internal systems.
• Ensures compliance with ABU CLA, NEN, and applicable regulations.

Skills

Fluent English

Dutch language skills

HR Operations experience

MS Office proficiency

Organizational skills

Attention to detail

Communication skills

Ability to interpret HR information

Customer-focused mindset

High-volume environment experience

Tools

Salesforce

Oracle

Workday

Bullhorn

Job description

Allegis Group is the fourth largest staffing company in the world and is headquartered in Baltimore, USA. It consists of a number of specialist operating companies that serve a wide variety of industries. The Allegis Group team work with clients across the world and includes more than 12,000 employees in over 400 offices. The Company was established in 1983 and as well as being the largest privately owned staffing company in the world, we consistently outperform our competitors and have a reputation of always delivering on our promises.

Allegis Group EMEA Region is focused on four brands Aerotek, Aston Carter, Actalent and TEKsystems which enable us to offer a broad selection of staffing and services solutions across different industries. It is the fastest growing region within the Group and is currently made up of 14 offices.

The Amsterdam office was established in 2012 and has been growing ever since. We currently have around 50 permanent employees and we are looking for new talent to join the office.

Role Outline:

Within Allegis Group, The Field Support Group (FSG) is responsible for the on and offboarding of employees and contractors. As soon as the candidate has been placed at our client, the FSG team will take over the contractor lifecycle such as on/off-boarding, including compliance and contract management, payroll and acting as a single point of contact for any (HR) administrative queries and providing an excellent customer experience.

As Business Support Associates (BSA) you will be responsible for independently managing your own contractor base.

As a BSA you should be an active participant in the team, with the ability to priorities tasks in order of importance to meet customer needs. You should establish and maintain working partnerships within a fast-paced environment, whilst holding yourself and others accountable. A successful BSA uses own initiative to complete tasks and demonstrate patience despite setbacks.

Core Responsibilities:

Customer Service

• Delivers an excellent customer experience to both internal stakeholders and external customers
• Acts as a point of contact for all HR administration, Contract and Payroll related queries and seeks solutions, escalating where appropriate
• Develops strong relationships with peers in other departments to support the strategic aims of the business.
• Partners with sales consultants to support the objectives of the team and office.
• Supports office Leadership by performing a diverse range of administrative and operational functions
• General office management

Systems and Process Understanding

• Accountable for the contractor and Employee on-boarding process; including the issuing of contract agreements and solving contract queries
• Is able to Identify and extract key information from the internal technologies to support the strategic aims of the business
• Executes the internal risk management process to ensure operational efficiency and eliminate risk to the business
• Maintain and update employee and contractor records in our internal systems, ensuring data accuracy and integrity.

Risk Management / Quality assurance/ Business guardianship

• A subject matter expert on contractor on-boarding requirements, set by Allegis Group, our clients and legislation. In particular the ABU CLA and NEN qualification
• Understands and applies legislation affecting the business and contractors, managing change in line with legislation
• Understands right to work requirements and restrictions, applying working knowledge applicable contractors
• Advises consultants and contractors on policies, compliance, and any other information that affects the business and/or the individual
• Complete ad hoc projects and duties as requested by supervisor.

Behaviours:

• Natural Team Player
• Acts with self-confidence, decisiveness and integrity at all times
• Confidential and diplomatic
• Resilient/Composed
• Seeks Growth and Self-improvement
• Customer Focused - Helpful and willing to support at all times
• Able to build effective working relationships
• Initiative and Drive – Goal Orientated and Results driven
• Personally Accountable, Self-Reliant and Self-aware
• Flexible

Required Skills & Experience

• Fluent English (Full Professional Proficiency)
• Dutch language skills (Professional Working Proficiency)
• 5+ years of experience in HR Operations, Customer Support, Workforce Administration, Recruitment Operations, or a similar administrative environment
• Strong proficiency in Microsoft Office applications, particularly Outlook, Excel, Word, and Teams
• Excellent organizational and time management skills with the ability to manage multiple priorities and deadlines
• Strong attention to detail and a high level of accuracy when handling employee and customer data
• Outstanding verbal and written communication skills
• Ability to interpret, understand, and explain complex HR, payroll, or employment-related information
• Customer-focused mindset with a commitment to delivering excellent service
• Proven ability to work effectively in a fast-paced, high-volume environment

Preferred Skills & Experience

• Knowledge of Dutch HR processes and employment regulations, including temporary agency worker administration and the ABU Collective Labour Agreement (CAO)
• Experience supporting contingent workforce, staffing, recruitment, or HR operations processes
• Familiarity with Dutch employment legislation and compliance requirements
• Experience working in a shared services, customer support, or sales support environment
• Experience using CRM or HR systems such as Salesforce, Oracle, Workday, Bullhorn, or similar platforms
• Additional European language skills (written and spoken)
• Experience working in an international or multilingual business environment
• Understanding of recruitment, onboarding, payroll, or workforce management processes