Brand Experience Specialist — Customer & Sales

Abercrombie & Fitch Co.; Amsterdam; Hybrid; EUR 6,900 - 8,300; Full time

Benefits offered by this job

Paid Time Off

Merchandise Discount

Meal Tickets

Commuter Allowance

Training and Development

Job summary

Abercrombie & Fitch Co. is seeking team members for its Amsterdam location to deliver exceptional customer experiences while maintaining a clean, organized store environment.

You’ll assist customers with styling guidance across categories and help ensure smooth checkout, returns, and exchanges. Role emphasizes reliability, inclusivity, and flexibility in a dynamic retail setting, with opportunities to support omni-channel orders and in-store pickups.

Qualifications

• Fluent in English; Dutch optional but appreciated
• Ability to create welcoming and inclusive customer experience
• Comfort working in a dynamic environment balancing engagement and tasks
• Strong organizational skills and attention to detail
• Reliability and commitment to consistent attendance

Responsibilities

• Provide warm, attentive service to customers and offer product support and styling guidance
• Support replenishment and maintain a clean, organized sales environment
• Process purchases, returns, and exchanges at checkout with a friendly experience
• Support Save the Sale, in-store pick-up, and ship-from-store orders for omni-channel needs

Skills

Fluent English

Welcoming experience

Organizational skills

Reliability

Balance customer engagement

Job description

Abercrombie & Fitch Co. is seeking team members for its Amsterdam location to deliver exceptional customer experiences while maintaining a clean, organized store environment.

You’ll assist customers with styling guidance across categories and help ensure smooth checkout, returns, and exchanges. Role emphasizes reliability, inclusivity, and flexibility in a dynamic retail setting, with opportunities to support omni-channel orders and in-store pickups.