Brand Representative - Kalverstraat, Abercrombie & Fitch

Abercrombie & Fitch Co.; Amsterdam; Hybrid; EUR 6,900 - 9,600; Full time

Benefits offered by this job

Paid Time Off

Definite Contract

Indefinite Contract

Merchandise Discount

Meal Tickets

Commuter Allowance

Associate Assistance Program

Training and Development Opportunities

Job summary

Abercrombie & Fitch Co. in Amsterdam is seeking Brand Representatives to bring the store experience to life by engaging customers, assisting them in finding items, and maintaining a welcoming, well-presented environment.

You will deliver warm service, support product replenishment and merchandising, process purchases and returns, and help fulfill online orders including in-store pickup and ship-from-store. Fluency in English is required; Dutch is a plus.

Qualifications

• Fluent English required; Dutch language optional.
• Able to create welcoming and inclusive customer experiences.
• Comfortable in a dynamic environment balancing engagement and tasks.
• Strong organizational skills and attention to detail.
• Reliable with good attendance.

Responsibilities

• Provide warm, attentive service to customers across categories.
• Support product replenishment and maintain presentation standards.
• Process purchases, returns, and exchanges accurately at the register.
• Support online orders, in-store pickup, and ship-from-store fulfillment.

Skills

Fluent English

Customer service

Sales skills

Visual merchandising

Job description

Job Description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment.

What You’ll Do

Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.

Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.

Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.

Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

What it Takes

Fluent in English—Dutch optional but appreciated Ability to create a welcoming and inclusive customer experience. Comfort working in a dynamic environment, balancing customer engagement and operational tasks. Strong organizational skills and attention to detail. Reliability and commitment to consistent attendance.

What You’ll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly—with you!

• Paid Time Off
• Definite Contract and Indefinite Contract*
• Merchandise Discount
• Meal tickets**
• Commuter Allowance
• Associate Assistance Program
• Training and Development Opportunities for Career Advancement

*Indefinite contract on the 4th contract renewal

**Dependent upon shift scheduling

Any job offers for this role could be subject to applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.

The starting rate for this position is€5.17 per hour (i.e., the recruiting pay range for this position is €5.17 - €5.17 per hour). The starting rate and range may be modified in the future.

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.