Brand Experience Specialist

Abercrombie & Fitch Co.; Maastricht; On-site; EUR 21,000 - 31,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring our store experience to life, engaging customers with care and representing the brand authentically in a welcoming environment.

The role focuses on delivering warm customer service, assisting shoppers with product choices, maintaining an impeccable store presentation, and supporting online orders to ensure a seamless omni-channel experience.

Qualifications

• Provide warm, welcoming, and attentive service to all customers.
• Anticipate needs and start conversations in a natural, engaging manner.
• Offer product support and styling guidance across categories.
• Maintain presentation standards and a well-presented store environment.

Responsibilities

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment.
• Cash Wrap Operations: Process purchases, returns, and exchanges accurately and efficiently with a friendly checkout experience.
• Online Orders: Support Save the Sale, handle In-Store Pick-Up, and pack ship-from-store orders for an omni-channel experience.

Job description

Abercrombie & Fitch Co. is seeking Brand Representatives to bring our store experience to life, engaging customers with care and representing the brand authentically in a welcoming environment.

The role focuses on delivering warm customer service, assisting shoppers with product choices, maintaining an impeccable store presentation, and supporting online orders to ensure a seamless omni-channel experience.