Bilingual Dutch/English Patient Success Specialist

MiniMed; Nederland; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits package

Resources for career growth

Job summary

MiniMed in the Netherlands is hiring a Patient Services Representative who focuses on retaining new patients during onboarding and throughout their journey. You will engage via inbound/outbound calls and emails, collaborating with other departments to support patient needs.

The role requires a Bachelor's degree or at least 1 year in customer service, fluency in Dutch and English, good multitasking, and basic math to assist with vital statistics. Diabetes knowledge is a plus.

Qualifications

• Bachelor's degree or at least 1 year of customer service experience in a contact center, office or helpdesk.
• Multilingual Dutch & English fluent.
• Effective multitasking (navigating between programs to access customer data during calls).
• Basic to intermediate math to assist customers with vital statistics.
• Diabetes and Therapy knowledge preferable.

Responsibilities

• Onboard patients and monitor at-risk patients in collaboration with Field teams.
• Monitor helpline activity, online learning activity, and data to identify patients needing support and direct to appropriate group for intervention.
• Measure success through monitoring patient retention, patient learning metrics, quality scores and customer satisfaction ratings.
• Coordinate with team members to maintain a positive work environment, adapt to changing situations, environments and shifts to meet customer needs.
• Manage time effectively by prioritizing calls, follow-up and administrative tasks to meet KPIs.

Skills

Multilingual Dutch & English fluent

Customer service experience

Effective multitasking

Basic to intermediate math

Education

Bachelor's degree or equivalent experience

Job description

MiniMed in the Netherlands is hiring a Patient Services Representative who focuses on retaining new patients during onboarding and throughout their journey. You will engage via inbound/outbound calls and emails, collaborating with other departments to support patient needs.

The role requires a Bachelor's degree or at least 1 year in customer service, fluency in Dutch and English, good multitasking, and basic math to assist with vital statistics. Diabetes knowledge is a plus.