Patient Onboarding & Retention Specialist

MiniMed; Heerlen; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

Job summary

MiniMed is seeking a Patient Services Representative in the Netherlands to support onboarding and ongoing patient journeys. You will work across inbound/outbound calls and emails, collaborating with other departments to ensure comprehensive patient care.

Key responsibilities include onboarding patients, monitoring at-risk individuals, and driving retention while balancing learning metrics and satisfaction. A supportive team environment and clear KPI expectations are emphasized.

Qualifications

• Bachelor’s degree OR at least 1 year of customer service or support experience in a contact center, office or helpdesk.
• Multilingual Dutch & English fluent.
• Effective multi-tasking (navigating between programs to access customer data and input text during call)
• Basic to intermediate level of math skill required to assist customers with their vital statistics.
• Diabetes and Therapy Knowledge preferable.

Responsibilities

• Partner with The Field to onboard patients, monitor and intervene with “at risk” patients when necessary
• Monitor Helpline call activity, online learning activity, and data to identify patients that may need additional support and direct to appropriate group for intervention
• Measure success through monitoring patient retention, patient learning metrics, quality scores and customer satisfaction ratings
• Cooperate and coordinate with team members encouraging positive work environment, adapting to changing situations, environments, and various shifts to meet customer needs
• Manage time effectively by prioritizing calls, follow-up and administrative tasks to achieve team and individual KPI

Skills

Dutch fluency

English fluency

Education

Bachelor’s degree

Job description

MiniMed is seeking a Patient Services Representative in the Netherlands to support onboarding and ongoing patient journeys. You will work across inbound/outbound calls and emails, collaborating with other departments to ensure comprehensive patient care.

Key responsibilities include onboarding patients, monitoring at-risk individuals, and driving retention while balancing learning metrics and satisfaction. A supportive team environment and clear KPI expectations are emphasized.