Bilingual Customer Support & Order Fulfillment Specialist

Opple Lighting Co.; Eindhoven; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

OPPLE Europe is seeking a proactive Customer Service Officer to be the first point of contact for our customers, handling orders from entry to delivery and beyond, in coordination with Sales and 3PL partners across Europe.

Based at our European headquarter in Eindhoven, this fulltime role focuses on order management in SAP, maintaining master data, and keeping customers and sales teams informed while solving issues swiftly.

Qualifications

• At least 2 years in customer service, order management, or similar.
• Comfortable working with ERP systems (SAP is a big plus)
• Strong communication skills (English and German required; more languages are a bonus)
• Organized, detail-focused, and good at juggling priorities
• Fluent in English; fluent German is required.

Responsibilities

• Be the go-to person for our customers, and salespeople
• Process and manage orders in SAP (from entry to invoicing)
• Keep master data, customer, pricing, and product, accurate
• Coordinate with logistics, warehouse and transport, partners to track and deliver orders on time
• Keep customers and sales teams in the loop
• Face challenges and fix all kinds of issues to make our customer happy

Skills

Customer service

Order management

English

German

Communication

Organization

Problem solving

Tools

SAP

Job description

OPPLE Europe is seeking a proactive Customer Service Officer to be the first point of contact for our customers, handling orders from entry to delivery and beyond, in coordination with Sales and 3PL partners across Europe.

Based at our European headquarter in Eindhoven, this fulltime role focuses on order management in SAP, maintaining master data, and keeping customers and sales teams informed while solving issues swiftly.