Bike Hunter - Den Haag

Swapfiets; Den Haag; Remote; EUR 29,000 - 34,000; Full time

Benefits offered by this job

Your own Swapfiets

Fixed hours/days

Free Swapfiets

Growth opportunities

Supportive team

Job summary

Swapfiets in Den Haag is seeking a field Bike Hunter to lead the recovery of missing Swapfiets bikes across Rotterdam and beyond. You’ll coordinate on-shift operations and act as the main contact for the Global Theft & Recovery Specialist, fellow bike hunters, Customer Service, and the Field Lead.

Using trackers on e-bikes and law enforcement support, you’ll guide the team to bring bikes back to their rightful owners while maintaining vehicle/warehouse organization and clear communication with

Qualifications

• In possession of a driver’s license for at least 6 months.
• Affinity with bikes and service.
• 40 hours per week availability.
• Fluent in Dutch and/or English.

Responsibilities

• Solve hunting-related issues in the field and exercise the needed rights in HOK.
• Drive recovery targets by locating Swapfiets bikes with a status other than ‘in use’ during city sweeps.
• Keep vehicles and warehouses clean, tidy and organized.
• Recover missing (or bad debt) e-bikes with active GPS trackers.
• Pickup bikes at municipal depots and transport to the warehouse.
• Register found bikes in the prescribed way and return them to stores/warehouses in a van.
• Answer questions from members or passers-by during bike hunts or city sweeps.

Skills

Driver's license

Bike affinity

Dutch/English fluency

Job description

Do you recognize yourself in this:Astolen or missing bike? Let's get it back!

When bikes get stolen, our members feel the pain. And so do we! As ourBike Hunter, you will be in the lead when it comes to recovering missing bikes across Rotterdam. You’ll drive the recovery operation during your shift and act as the go‑to contact for the Global Theft & Recovery Specialist, fellow bike hunters, the Customer Service, and the Field Lead. Whether you’re solving complex recovery cases on the street, coordinating staffing and tasks during a shift, or overseeing warehouse and vehicle organization, this role puts you at the heart of our mission.

With trackers installed on our e-bikes and support from law enforcement, you’ll guide the team in using tech and teamwork to bring bikes back to their rightful owners.

So, do you like treasure hunting and do want to help finding our missing bikes? Then this might be something for you!
How you pedal us forward!

Solves hunting related issues in the field and has all the needed rights in HOK to do so;

Driving the recovery targets by finding Swapfiets bikes with a different status than ‘in use’ by scanning all the bikes on the street during a city sweep

Keeps the vehicle and warehouse clean, tidy and organized;

Getting back missing (or bad debt) e-bikes with an active GPS-tracker

Picking up bikes at the municipality depot and bring them to the warehouse

Register the found (e)bikes in the suggested way

Bringing the found (e)bikes back to our stores / warehouses in a big van

Answers questions, and explains what they’re doing, from members or people passing by during bike hunting or city sweep activities

The gear you need!

In possession of a driver’s license (for a minimum period of 6 months);

Affinity with bikes and service;

40 hours a week available;

Fluent in Dutch and/or English;

Benefits for a smooth ride!

Your own Swapfiets (membership);

Fixed working hours/days possible.

A set salary of €2817 per month.

Become part of Swapfiets's fun operation in Den Haag!

Our regular team meetings always include food/drinks and a good time, while we also do bigger team events :)

We offer a lot of responsibility, challenging and dynamic work;

Growth possibilities within Swapfiets (you can even move cities or countries with us!);

No seasonal work - we work all year round!

Pedaling Towards Inclusivity at Swapfiets!

At Swapfiets, we believe in the power of diversity and inclusivity. While we are proud of the progress we've made, we acknowledge that we still have work to do to create the inclusive environment we envision. We are committed to continuous growth, learning, and fostering a workplace where everyone's voice is heard and valued. Join us on our journey to make Swapfiets an even more vibrant and inclusive community!

Free Swapfiets

Growth opportunities

Supportive team

Learning opportunities

Learning opportunities

Why you should ride with us

Working at Swapfiets means joining the ride of your life. We pedal with purpose, knowing our work drives real impact for people, cities, and the planet. With a supportive team, open communication, and a flat structure, you’ll always have others cheering you on. As we move fast and tackle the unexpected twists along the way, we make sure the journey stays exciting, rewarding, and, most importantly, fun!

Employee stories

Read more about what working at Swapfiets is like

Join the ride - become part of our purposeful mission, working alongside a great team in a fast-paced, fun environment!