Benelux FCL/LCL Ops Associate – Customer & Shipments

A.P. Moller - Maersk; Amsterdam; Hybrid; EUR 60,000 - 75,000; Full time

Benefits offered by this job

Flexible working hours

Work from home a few days per week

Annual bonus

Job summary

Maersk is seeking an FCL and LCL Operations Associate - Benelux to ensure smooth end-to-end shipment processing, for both imports and exports. You will monitor ocean transport orders and respond to customer inquiries by email, phone or chat.

You will be the first point of contact for customers, build strong relationships, prepare transport and customs documents, and explore out-of-the-box solutions to improve supply chains.

Qualifications

• Experience in shipping and logistics preferred.
• Open to change and drive customer improvement initiatives.
• Interest in digitalization and shaping the digital future of customer service.

Responsibilities

• Proactively communicate and provide information to customers to ensure end-to-end transparency.
• Handle end-to-end shipment processes for FCL and LCL in the Benelux region (import/export).
• Monitor outgoing and incoming ocean transport orders and respond to customer requests via email, phone or chat.
• Serve as the first point of contact for customers, building strong relationships.
• Prepare transport and customs documents.
• Find out-of-the-box solutions to improve customer supply chains.
• Responsible for the financial handling of shipments.

Skills

Customer service

Communication

Multitasking

Team player

Change-oriented

Tools

Incoterms

Job description

Maersk is seeking an FCL and LCL Operations Associate - Benelux to ensure smooth end-to-end shipment processing, for both imports and exports. You will monitor ocean transport orders and respond to customer inquiries by email, phone or chat.

You will be the first point of contact for customers, build strong relationships, prepare transport and customs documents, and explore out-of-the-box solutions to improve supply chains.