Benelux Customer Experience & Partner Lead

Tech Sales Jobs; Hoofddorp; On-site; EUR 90,000 - 120,000; Full time

Job summary

Abbott Diabetes Care is seeking a Customer Relations Manager Benelux to lead customer service excellence across the region. Based in Hoofddorp (NL) or Wavre (BE), you will align regional strategy with local execution and manage external partners to deliver high-quality CX.

You will drive best-in-class customer experience for patients and healthcare professionals, oversee BPO performance, and lead regional CX transformation and process improvements across Benelux.

Qualifications

• Solid experience in Customer Service / CX across regions.
• Proven track record in managing external partners (BPOs).
• Experience driving process improvement, transformation or CX projects.
• Ability to influence across multiple markets and stakeholders.
• Strong analytical mindset with hands-on execution.

Responsibilities

• Lead customer service excellence across Benelux with external partners.
• Drive best-in-class CX for patients and healthcare professionals.
• Ensure high-quality delivery from BPOs and partners.
• Enable scalable, regional operations and cross-market alignment.
• Act as SME for Benelux within EMEAP and translate needs into solutions.
• Oversee vendor performance against SLAs, quality standards and FTE plans.
• Identify CX gaps and drive continuous improvement initiatives.
• Lead regional transformation projects.

Skills

Customer Service

Vendor Management

Process Improvement

Stakeholder Influence

Analytical Mindset

English Fluency

Job description

Abbott Diabetes Care is seeking a Customer Relations Manager Benelux to lead customer service excellence across the region. Based in Hoofddorp (NL) or Wavre (BE), you will align regional strategy with local execution and manage external partners to deliver high-quality CX.

You will drive best-in-class customer experience for patients and healthcare professionals, oversee BPO performance, and lead regional CX transformation and process improvements across Benelux.