Benelux Customer Experience & Partnerships Lead

Abbott Laboratories; Netherlands; Remote; EUR 70,000 - 100,000; Full time

Job summary

Abbott Diabetes Care in Hoofddorp seeks a Customer Relations Manager Benelux to lead customer service excellence across the region, ensuring high-quality operations and strong partner performance. You will manage external partners and drive CX improvements within Benelux.

This role intersects regional strategy with local execution, requiring strong stakeholder management, process improvement skills, and the ability to influence across markets.

Qualifications

• Solid experience in Customer Service / Customer Operations / CX.
• Proven track record in vendor/BPO management.
• Experience in process improvement, transformation, or CX projects.
• Ability to influence across multiple markets and stakeholders.
• Strong analytical mindset and hands-on execution.
• Fluent in English; Dutch and/or French is a strong plus.

Responsibilities

• Regional leadership & stakeholder management.
• Act as Customer Service SME for Benelux within EMEAP.
• Serve as a key interface between regional teams and local markets.
• Translate business needs into efficient operational solutions.
• Vendor management & oversight of third-party providers (BPOs).
• Ensure performance against service levels, quality standards, and FTE plans.
• Drive CX initiatives and transformation projects.

Skills

Customer Service

Vendor management

CX transformation

Process improvement

Stakeholder management

Analytical mindset

English Fluency

Job description

Abbott Diabetes Care in Hoofddorp seeks a Customer Relations Manager Benelux to lead customer service excellence across the region, ensuring high-quality operations and strong partner performance. You will manage external partners and drive CX improvements within Benelux.

This role intersects regional strategy with local execution, requiring strong stakeholder management, process improvement skills, and the ability to influence across markets.