Automation Control Room Lead — Drive Warehouse Ops

GXO Logistics, Inc.; Heerlen; On-site; EUR 70,000 - 110,000; Full time

Job summary

GXO Logistics in Heerlen is seeking an Automation Control Room Manager to oversee all automated warehouse processes, from inbound to outbound, ensuring efficiency and on-time departures.

You will lead the Control Room team, coordinate with Operations, Customer Service and Transport, drive continuous improvement and optimize workload allocation to meet SLAs in a dynamic, international environment.

Qualifications

• You have a bachelor's degree (HBO) in Logistics, Supply Chain Management, Engineering or a related field.
• You have relevant experience in logistics automation or within an automated warehouse environment.
• You have a strong understanding of logistics processes and warehouse operations.
• You have experience managing, coaching and developing teams.
• You understand Warehouse Control Systems (WCS) and automated material handling processes.
• You are fluent in English; Dutch is a plus.

Responsibilities

• Coordinate, monitor and optimize all automated warehouse processes across inbound to outbound.
• Lead the Control Room team and ensure effective communication with Operations, customer representatives and external stakeholders.
• Organize and manage outbound departures in line with SLAs.
• Monitor sortation and ensure shipments meet scheduled departure times.
• Manage incidents with timely escalation and resolution.
• Drive continuous improvement and cost optimization with Business Support.
• Ensure proper workload allocation and utilization of automation capacity.
• Promote collaboration between the Control Room and other departments.

Skills

Team leadership

Logistics & warehousing

WCS knowledge

Process optimization

Analytical skills

English proficiency

Dutch (nice to have)

Education

Bachelor's degree HBO in Logistics or related field

Tools

WCS software

Automation equipment

Job description

GXO Logistics in Heerlen is seeking an Automation Control Room Manager to oversee all automated warehouse processes, from inbound to outbound, ensuring efficiency and on-time departures.

You will lead the Control Room team, coordinate with Operations, Customer Service and Transport, drive continuous improvement and optimize workload allocation to meet SLAs in a dynamic, international environment.