Automation Control Room Manager

GXO Logistics; Heerlen; On-site; EUR 70,000 - 110,000; Full time

Job summary

GXO Logistics in Heerlen is seeking an Automation Control Room Manager to oversee all automated warehouse processes, from inbound to outbound, ensuring efficiency and on-time departures.

You will lead the Control Room team, coordinate with Operations, Customer Service and Transport, drive continuous improvement and optimize workload allocation to meet SLAs in a dynamic, international environment.

Qualifications

• You have a bachelor's degree (HBO) in Logistics, Supply Chain Management, Engineering or a related field.
• You have relevant experience in logistics automation or within an automated warehouse environment.
• You have a strong understanding of logistics processes and warehouse operations.
• You have experience managing, coaching and developing teams.
• You understand Warehouse Control Systems (WCS) and automated material handling processes.
• You are fluent in English; Dutch is a plus.

Responsibilities

• Coordinate, monitor and optimize all automated warehouse processes across inbound to outbound.
• Lead the Control Room team and ensure effective communication with Operations, customer representatives and external stakeholders.
• Organize and manage outbound departures in line with SLAs.
• Monitor sortation and ensure shipments meet scheduled departure times.
• Manage incidents with timely escalation and resolution.
• Drive continuous improvement and cost optimization with Business Support.
• Ensure proper workload allocation and utilization of automation capacity.
• Promote collaboration between the Control Room and other departments.

Skills

Team leadership

Logistics & warehousing

WCS knowledge

Process optimization

Analytical skills

English proficiency

Dutch (nice to have)

Education

Bachelor's degree HBO in Logistics or related field

Tools

WCS software

Automation equipment

Job description

Ready to take your skills to the next level?

Are you a professional who wants to combine the benefits of working for a global multinational company with the energy and ambitions of a start-up environment? Are you excited about being part of a new and growing operation, taking ownership of the automation processes within our warehouse?

For our new and growing site in Heerlen, working for a well-known global fashion brand, we are looking for an Automation Control Room Manager (BSM).

What does your day look like as an Automation Control Room Manager (BSM)

As an Automation Control Room Manager, you will be responsible for coordinating, monitoring and optimizing all automated processes within the warehouse. You will oversee the entire operation, covering all departments from inbound to outbound, ensuring that automated processes run efficiently and that workloads are properly allocated to meet operational requirements and service level agreements.

In addition, you will lead the Control Room team, ensuring that daily activities are effectively coordinated and that communication between Operations, internal departments, customer representatives and external stakeholders runs smoothly.

• Managing and coaching a team of Process Controllers and WCS Key Users.
• Coordinating and monitoring all automated warehouse processes, ensuring optimal performance across all operational departments.
• Organizing and managing outbound departures from the distribution centre in line with agreed Service Level Agreements (SLAs).
• Monitoring sortation processes in close cooperation with Operations to ensure all shipments meet their scheduled departure times.
• Managing incidents and ensuring timely identification, escalation and resolution of operational issues.
• Maintaining effective stakeholder relationships with Customer Service, Operations, Transport providers and other parties involved in the supply chain.
• Monitoring operational performance and identifying potential bottlenecks and improvement opportunities.
• Driving continuous improvement initiatives and cost optimization in collaboration with Business Support.
• Ensuring effective workload allocation and optimal utilization of automation capacity.
• Promoting collaboration and clear communication between the Control Room and all relevant departments.

What do you need to be successful

• You have a bachelor's degree (HBO) in Logistics, Supply Chain Management, Engineering or a related field.
• You have relevant experience in logistics automation or within an automated warehouse environment.
• You have a strong understanding of logistics processes, warehouse operations and supply chain management.
• You have experience managing, coaching and developing teams.
• You have a good understanding of Warehouse Control Systems (WCS) and automated material handling processes.
• You are fluent in English and have excellent verbal and written communication skills. Dutch is a plus.
• You have strong analytical and problem-solving skills and are able to identify bottlenecks and implement effective solutions.
• You are proactive, self-driven and result-oriented, with a strong sense of ownership and responsibility.
• You have excellent planning and organizational skills and are capable of managing multiple priorities.
• You are flexible, resilient and able to perform effectively in a dynamic and fast-paced environment.
• You have a critical eye for quality and are committed to delivering high standards of work.

What we offer you

• A dynamic and growing organization, offering plenty of opportunities for personal input and professional development.
• A challenging position with a high level of responsibility and a wide variety of activities; no two days are the same.
• The opportunity to contribute to the development and success of a new and ambitious operation.
• A highly motivated team with the ambition to continuously improve and achieve outstanding results.
• An open and informal organizational culture with a pleasant working atmosphere.

Your future work environment

Working at GXO Logistics means working in a dynamic and international organization. A fascinating environment with plenty of room for personal input and development. Employees at GXO Logistics oversee their own success. Whatever your position at GXO Logistics , you will face new challenges every day, which will enable you to develop optimally. We support you in your development , so that you can contribute to the entrepreneurship of our organization.

GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries, including e-commerce, food & retail and industrial multinationals. In the BeNeGe region (Belgium, Netherlands and Germany), GXO operates from 30 different locations, with its headquarters in Eindhoven (NL).

Every day, more than 4,500 employees give the best of themselves to meet the supply chain challenges of our various customers, no matter how different, challenging or specific their requirements may be. We have almost one million square metres of storage space and around 200 vehicles. Customer satisfaction, personal growth of employees and a safe working environment are key to GXO Logistics' business philosophy.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.