Senior Operations & Process Improvement Lead – Logistics

GXO Logistics, Inc.; Eindhoven; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Performance-based bonus

GXO University

Global work environment

Job summary

GXO Logistics in Eindhoven is seeking an experienced Operations Support Manager to lead teams across Inventory Control, Customer Service and WMS Key Users, blending operations leadership with strategic focus and continuous improvement.

You will own onsite customer relationships, monitor KPIs, drive Lean, Kaizen and automation initiatives, and partner with stakeholders to deliver on GXO objectives while advancing your career in a dynamic, international setting.

Qualifications

• Senior-level experience in logistics with operations or continuous improvement.
• Proven team leadership experience with ability to set priorities and drive performance.
• Experience managing large-scale projects with budgets and milestones.
• Fluent English and excellent communication skills.
• Strong priority-setting and stakeholder management with proactive approach.

Responsibilities

• Lead and manage multiple teams across Inventory Control, Customer Service and WMS Key Users, setting direction and priorities.
• Develop organizational capability through succession planning and talent development.
• Own onsite customer relationships and lead major customer projects and escalations.
• Drive performance by monitoring KPIs and root cause analysis.
• Lead Lean, Kaizen and automation initiatives to improve productivity, standardization, service quality and cost efficiency.
• Lead system, automation and process transformation initiatives while ensuring effective adoption of digital solutions within operations.
• Drive business and financial performance by analyzing account financial models, identifying cost optimization opportunities and actions to improve margins.
• Partner with internal stakeholders to deliver customer commitments and GXO objectives.
• Contribute to site-wide management and strategic planning as a member of the Site Management Team, supporting annual planning and cross-functional initiatives that enhance overall site performance.

Skills

Team leadership

Stakeholder management

Problem solving

Project management

Lean & Kaizen

English proficiency

Tools

WMS software

ERP systems

Job description

GXO Logistics in Eindhoven is seeking an experienced Operations Support Manager to lead teams across Inventory Control, Customer Service and WMS Key Users, blending operations leadership with strategic focus and continuous improvement.

You will own onsite customer relationships, monitor KPIs, drive Lean, Kaizen and automation initiatives, and partner with stakeholders to deliver on GXO objectives while advancing your career in a dynamic, international setting.