Assistant Store Manager

CLARK'S; Amsterdam; Hybrid; EUR 20,000 - 29,000; Part time

Job summary

CLARK'S is seeking an Assistant Store Manager for the Amsterdam The Style Outlet. The role drives sales by leading the team, coaching staff, and upholding VM standards.

You will deputise for the Store Manager as needed and play a key part in delivering exceptional customer experiences in a busy retail setting. The position requires strong leadership, clear communication, and the ability to motivate staff while maintaining high visual and operational standards.

Qualifications

• Retail management experience leading a team.
• Strong coaching and communication skills.
• Ability to motivate and create a positive work environment.
• Experience with Visual Merchandising and in-store operations.
• Capable of achieving sales targets.

Responsibilities

• Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators.
• Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and related KPIs.
• Oversee the sales floor, demonstrating Floor Control skills to ensure the store is a great place to shop.
• Review CSAT insights to identify actions to improve customer experience and store operations.
• Support in the delivery of store operations and Visual Merchandising to deliver best practice retail standards.
• Upskill in product knowledge to drive sales as a product expert.
• Organise and prioritise tasks to meet business needs while protecting sales and service in store.
• Provide regular feedback to motivate and engage the team to improve performance.
• Help the Store Manager manage people issues to avoid escalation.
• Build capability to manage store operations in the absence of the Store Manager.

Skills

Retail management

Coaching skills

Effective communicator

Team motivation

IT proficiency

Visual Merchandising

English proficiency

Job description

Assistant Store Manager - Amsterdam The Style Outlet

18 eur/hour

Contract: 32/38 hrs per week

Job Overview: Support the Store Manager to manage all aspects of the store operations and lead the sales team members to ensure commercial objectives are achieved

Deputising Store Manager absence when required.

Responsibilities

• Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators
• Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and related key performance indicators.
• Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop.
• Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations
• Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience
• Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales
• Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store
• Provide regular feedback to the team to motivate and engage to improve performance where required.
• Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues
• Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager

Qualifications/Experience

• Good retail experience including in a management role, leading a team
• Strong coaching skills
• Effective communicator who can provide clarity to individuals or teams on what is required of them and why
• Ability to inspire and motivate a store team through injecting pride, passion and energy into creating a positive working environment.
• Proficient in supporting people-processes and team development
• Good experience in delivering and exceeding sales and targetsProactive with good organisation skills to initiate completion of tasks without direction or supervision
• Good commercial skills
• IT proficient with the ability to use a range of systems to manage in store activity
• Good knowledge of and experience in Visual Merchandising
• Proficiency in English needed for roles outside the UK and RoI