Asset Assistant

Unibail-Rodamco-Westfield; Leidschendam; On-site; EUR 32,000 - 42,000; Full time

Job summary

Unibail-Rodamco-Westfield is seeking an Asset Assistant for the Centre Management team at Westfield Mall of the Netherlands. You will help connect people, information and activity, support the General Manager and wider team, and coordinate tenant communications, reporting and centre projects to maintain a smooth operation.

The role offers variety across shopping centre operations, customer experience, marketing, data and project coordination, with opportunities to contribute to centre

Qualifications

• 1–3 years' experience in customer service, retail, hospitality, reception, or office administration.
• Organised, detail-oriented and able to manage changing priorities.
• Proactive, independent and solution-focused.
• Strong communication in writing, on the phone and in person.
• Interest in retail, real estate or customer experience.

Responsibilities

• Support the General Manager, Assistant General Manager and Centre Management team with day-to-day priorities, meetings, presentations, events and longer-term projects.
• Act as a key point of contact for tenants, helping to answer operational queries and ensuring information is shared clearly through email, reception and URW Connect.
• Coordinate customer enquiries and feedback, working with partners to ensure complaints and requests are handled professionally.
• Help improve the customer journey across the centre, including signage, digital screens, maps and wayfinding.
• Support preparations for customer experience assessments, quality audits, surveys and mystery shopping.
• Monitor customer experience measures and feedback trends, helping identify opportunities for improvement.
• Coordinate administrative elements of tenant move-ins and move-outs, working with Construction, Operations and Marketing.
• Maintain key centre information across internal systems, the website, URW Connect and operational documents.
• Manage collection of sales information and support footfall and centre performance reporting.
• Gather and analyse information from systems such as Digiez, Sprinklr, MyData Portal and Mercury.
• Prepare clear reports, presentations and updates for internal and external stakeholders.
• Help maintain a safe, sustainable, organised and welcoming Centre Management office.
• Coordinate with Guest Services, Reception, cleaning, maintenance, parking and other supplier teams.

Skills

Customer service

Retail operations

Office administration

Communication

Organised

Tools

Outlook

Excel

PowerPoint

Word

URW Connect

Job description

Want to be part of something people experience every day?

We're looking for an Asset Assistant to join our Centre Management team in Westfield Mall of the Netherlands.

This is a great opportunity to play an important role in the day-to-day operation of a busy shopping centre, supporting everything from customer experience and tenant communication to reporting, projects and community initiatives.

You'll be close to the action, working with Centre Management, Operations, Marketing, tenants, suppliers and customer-facing teams. Your work will help ensure the centre runs smoothly and that everyone who visits, works or operates a business here has a positive experience.

If you enjoy variety, take pride in keeping things organised and like being the person who helps make things happen, we'd love to hear from you.

Why this role matters

The Asset Assistant is at the heart of the Centre Management team, helping to connect people, information and activity across the centre.

You'll support the General Manager and wider team in delivering the centre's business plan, customer experience priorities and community commitments. From coordinating tenant communications and preparing performance reports to supporting centre projects and maintaining customer touchpoints, your contribution will be visible across the asset.

This is a varied role where no two days are likely to be the same. It offers the opportunity to develop broad experience across shopping centre operations, customer experience, marketing, data and project coordination.

What you'll be getting involved in

No two days will look exactly the same, but you'll spend your time:

• Supporting the General Manager, Assistant General Manager and Centre Management team with day-to-day priorities, meetings, presentations, events and longer-term projects
• Acting as a key point of contact for tenants, helping to answer operational queries and ensuring information is shared clearly through email, reception and URW Connect
• Coordinating customer enquiries and feedback, working with our partners to make sure complaints and requests are handled professionally and followed through
• Helping improve the customer journey across the centre, including signage, digital screens, maps and wayfinding
• Supporting preparations for customer experience assessments, quality audits, surveys and mystery shopping
• Monitoring customer experience measures and feedback trends, helping the team identify practical opportunities for improvement
• Coordinating the administrative elements of tenant move-ins and move-outs, working with Construction, Operations and Marketing colleagues
• Maintaining key centre information across internal systems, the website, URW Connect and operational documents
• Managing the collection of sales information and supporting footfall and centre performance reporting
• Gathering and analysing information from systems such as Digiez, Sprinklr, MyData Portal and Mercury
• Preparing clear reports, presentations and updates for internal and external stakeholders
• Helping to maintain a safe, sustainable, organised and welcoming Centre Management office
• Coordinating with Guest Services, Reception, cleaning, maintenance, parking and other supplier teams
• Managing office expenditure, including raising and tracking purchase orders
• Supporting marketing activity, events, content collection and collaboration with agencies and community partners
• Taking ownership of smaller centre projects, seasonal initiatives and local collaborations
• Supporting alignment and information sharing between the centre, other Amstelveen teams and the wider business
• Identifying recurring issues and working with colleagues to find effective, longer-term solutions
• Participating in the Duty Management rota when required

What we're looking for

We're not looking for someone who ticks every single box. What matters most is that you bring the right attitude, energy and organisation to make a real contribution.

You’ll enjoy this role if you:

• Have around one to three years' experience in customer service, retail, hospitality, reception, office administration, property support or a similar operational environment
• Enjoy working in a busy environment where priorities can change
• Are highly organised, structured and attentive to detail
• Like taking ownership and seeing tasks through to completion
• Are comfortable coordinating several activities at the same time while meeting deadlines
• Build positive relationships easily and enjoy working with a wide range of people
• Communicate clearly and professionally in writing, over the phone and in person
• Have experience handling customer enquiries and responding calmly and constructively
• Are proactive, independent and solution-focused
• Enjoy using data and information to understand performance and support decisions
• Are comfortable coordinating smaller projects or contributing to larger initiatives
• Have a genuine interest in retail, real estate, customer experience or operational improvement

It would be great if you also bring:

• Strong written and verbal communication skills in Dutch and English
• Confidence using Microsoft Outlook, Excel, PowerPoint and Word
• Experience working with digital systems to record, track and update information
• The ability to prepare accurate reports, presentations and correspondence
• Previous exposure to shopping centres, retail operations, real estate or marketing, although this is not essential
• An understanding of marketing tools or social media platforms

Who are we?

At Unibail-Rodamco-Westfield, we create and operate some of the most recognised retail, lifestyle and mixed-use destinations across Europe and the United States.

Our purpose is Reinvent Being Together, creating places where people come together to shop, work, socialise, discover and experience something memorable.

In Northern Europe, our portfolio spans the UK, Netherlands, Denmark and Sweden, including destinations such as Westfield London, Westfield Stratford City, Westfield Mall of the Netherlands and Stadshart Amstelveen.

Behind those destinations are talented teams who care deeply about creating great experiences, supporting local communities and shaping the future of urban places.

Why work with us?

We want people to build careers here, not just do jobs.

At URW, you'll have access to learning, development and growth opportunities that help you build your skills, confidence and career. Whether that's through technical training, leadership development, internal mobility or international exposure, we encourage people to keep learning and growing.

Our culture centres around supporting our people to succeed. With diverse roles, projects and opportunities across Northern Europe, you'll have the chance to broaden your experience, develop new skills and build a career that's uniquely your own.

Alongside a competitive salary, we offer a range of benefits designed to support your wellbeing, development and work-life balance. Depending on your location, these may include:

• Bonus schemes and pension plans
• Health and wellbeing support
• Medical and dental options, where applicable
• Learning and development programmes
• Internal mobility and international career opportunities
• Flexible and hybrid working arrangements
• Generous holiday allowances
• Employee wellbeing initiatives and mental health support

Depending on your location within Northern Europe, additional local benefits may include extended annual leave, wellbeing allowances, meal allowances and commuting support.

The kind of people who thrive here

Our values shape how we work together every day:

• Passion: You care about what you do and bring energy to your work
• Act as One: You collaborate, share knowledge and support others
• Curiosity: You ask questions, challenge the status quo and look for better ways forward
• Excellence with Impact: You focus on doing great work that makes a real difference

A place to belong

We're proud to be an equal opportunities employer and welcome applications from people with different backgrounds, perspectives and experiences.

We evaluate applications fairly and without discrimination based on disability, age, gender, origin, religion, sexual orientation or any other legally protected characteristic.

If you need any adjustments during the recruitment process, please let us know so we can support you.

As part of our commitment to maintaining a safe and trustworthy working environment, we carry out relevant pre-employment checks before someone joins us. These may include identity verification, employment history and criminal record screening, in line with applicable laws and regulations.