Area Manager Aftersales BYD & Denza - Netherlands

BYD EUROPE; Hoofddorp; On-site; EUR 65,000 - 90,000; Full time

Job summary

BYD Europe BV in Hoofddorp, Netherlands, is seeking an experienced after-sales specialist to drive service preparation, partner engagement, and regional service performance.

You will coordinate dealer visits, ensure training, manage spare parts logistics, and monitor customer satisfaction while collaborating with Supply Chain and regional teams.

Qualifications

• 5+ years of experience in a similar role in automotive/E-mobility
• Excellent written and verbal communication in Dutch and English
• Organized with strong time management and problem-solving abilities
• Willing to travel up to 25% of time within the country/region and abroad
• Must hold a valid EU driving license

Responsibilities

• Drive and develop partners’ service preparation, execution and performance assessment; steer improvement
• Conduct regional dealer visits, organize meetings/workshops and review business plans
• Ensure quality of our service network through training, tooling and materials
• Monitor regional customer satisfaction (NPS) and assist partners with timely resolutions
• Coordinate spare parts deliveries with Supply Chain and improve service level

Skills

Dutch

English

Communication skills

Microsoft Office

Time management

Education

HBO+ degree (Bachelor/Master)

Tools

Microsoft Office

Job description

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

Key Responsibilities

• Drive and develop partners’ service preparation, execution and service performance assessment, ensure annual service target and the goal achievement, steering the partner’s continuous service level improvement.
• Regional dealer regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment.
• Secure the quality of our service network by timely training, tooling and other supportive materials.
• Regional customer satisfaction follow up (NPS), assist partners to close customer complaint in time, Goodwill authorization and management.
• Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement.

Support the regional after-market activities and service campaign implementation;

Skills, Qualifications, and Experience Required

• Willing to travel on a very frequent basis within the country/ region and abroad including potential trips to China, indication 25% of your time.
• HBO+ (bachelor or master) working and thinking level, acquired by education or work experience.
• 5+ years of experience in a similar role in automotive/ E-mobility within importer or OEM.
• Organized with communication skills and an understanding of differences between countries, cultures, regulations. Self-learning, the ability to discover and solve problems.
• Excellent written and verbal communication skills in Dutch and English.
• High-level attention to details, time management and accuracy.
• Proficient Microsoft Office skills.
• Must hold a valid driver license for EU

Location

Hoofddorp

Type of Employment

Full-time