Application Specialist Medical IT

Sectra; Almere; Hybrid; EUR 50,000 - 61,000; Full time

Benefits offered by this job

Dynamic work environment

Work from home flexibility

Competitive salary range €4500–€5500

Pension and insurance

Job summary

Sectra, a world-leading provider of IT systems for managing medical images, seeks an application specialist to support BeNeLux customers. You will train users, analyze workflows, and work with Professional Services, Technical Support and Sales to optimize solutions.

A Bachelor’s or Master’s degree in engineering or IT (or a clinical radiology background) and fluency in Dutch and English are required. Strong communication, usability interest and customer service skills are essential.

Qualifications

• Degree in engineering, IT or equivalent or clinical radiology background.
• Fluent in Dutch and English both verbally and written.
• Strong communication and collaboration skills.
• Interest in usability and medical IT.
• Excellent customer service and presentation skills.

Responsibilities

• Deliver web-based and on-site training to optimize solution usage.
• Analyze customer workflows and suggest improvements for their processes.
• Collaborate with Professional Services, Technical Support and Sales to share application knowledge.
• Develop new processes to improve efficiency of applications work and customer understanding.

Skills

Dutch language

English language

Communication skills

Analytical mindset

Willingness to learn

Education

Bachelor’s or Master’s degree in engineering or IT or equivalent (or clinical radiology background)

Tools

PACS configuration

Job description

Are you a service-minded problem solver? Do you want to put your customer-centric mindset and communicative skills to use to ensure our customers, and therefore patients, get to most value out of our solutions? We are currently looking for an application specialist with a passion for IT, serving customers in the BeNeLux.

Sectra is one of the world’s leading providers of IT systems for managing medical images. Our long-term ambition is to be the leader in making customers’ diagnostics more efficient and contribute to proven improved care outcomes for patients. We understand that knowing how to use our products in the best and most effective way is just as important as the product itself. Therefore, we support our customers from beginning to end, and even beyond, to ensure full customer satisfaction.

Working as an application specialist

Our application specialists are experts when it comes to using the Sectra applications. Their aim is to optimize our customers’ use of our different solutions to their best advantage. This include responsibilities such as:

• Deliver web-based and on-site training to ensure they have the skills and tools necessary to optimize the use of our solutions
• Analyze customer workflows and suggest improvements to their way-of-working as well as adapt our solutions to each customers needs
• Work closely with our Professional Services, Technical Support and Sales Departments to provide application knowledge and support
• Develop new processes to improve the efficiency of applications work and raise the quality of customer product understanding and satisfaction

At Sectra, we hire for attitude and ability – train for skill. This means who you are is more important than your previous experiences. There are a few core abilities that are central for any role. We always look for your willingness and ability to learn and take on new tasks fast, utilize previous experiences and quickly grasp new information. We also want you to have a strong analytical mindset in which we consider it to be important that you can understand and break down and solve problems. We also look for good communicators who have the ability to interact with colleagues, partners and customers in an effective, clear and constructive way.

To perform well in this role, we want you to have:

• A Bachelor’s or Master’s degree in engineering, IT or equivalent with a strong academic performance OR have a clinical background, for example, as a radiology nurse or technician.
• Fluent in Dutch and English both verbally and written
• Strong communication and collaboration skills.
• A strong interest in usability and medical IT.
• Have excellent customer service skills as well as verbal, written, listening and presenting skills

In addition, we consider it as an asset if you also:

• Previous experience as an application engineer and/or PACS Administrator
• Experience in the use of PACS and its configuration
• Speak more languages than those required above
• Have experience with other cultures and countries
• Have interests besides work such as music, sports, horseback riding etc.

What do we offer you?

• A dynamic work environment: You will join an innovative company in a rapidly evolving market.
• Flexibility: An enjoyable and interesting job (40 hours per week) with flexibility and the possibility to work from home.
• Competitive salary: Salary indication of €4500 - €5500 based on 40 hours, depending on your knowledge and experience.
• Excellent secondary employment benefits: A comprehensive package of secondary employment benefits, including pension arrangements and insurance.
• Pleasant work atmosphere: A friendly team with regular team activities and events.
• Stimulating environment: A stimulating and supportive work environment where your opinion matters and your contribution is valued.