Amsterdam Customer Care & Support Specialist

Brivo; Amsterdam; On-site; EUR 21,000 - 29,000; Full time

Job summary

Brivo, Inc. seeks a Customer Care Receptionist for our Amsterdam office to deliver positive, courteous and timely service via phone, chat and email. You will handle order status, billing and reseller inquiries, log details in the CRM, and support sales and operations teams.

Fluency in English is required; Spanish is a plus. Proficiency with GSuite, MS Office and ticket systems such as Zoho or Salesforce is preferred. Join Brivo’s global cloud security family.

Qualifications

• High School Diploma or equivalent.
• Strong customer service orientation.
• Excellent written and oral communication in English (Spanish a plus).
• Experience with GSuite, MS Office and ticket platforms (Zoho, Salesforce).

Responsibilities

• Answer inbound calls and direct to relevant internal departments.
• Enter and process all inbound customer requests for product support.
• Triage and resolve non-technical inquiries over phone, chat or email.
• Assist in CRM data entry to ensure accurate records.
• Provide professional support to sales, operations and other teams.
• Attend departmental meetings and perform other duties as assigned.

Skills

Customer service

Communication skills

English proficiency

Education

High School Diploma or equivalent

Tools

GSuite

MS Office

Zoho

Salesforce

Job description

Brivo, Inc. seeks a Customer Care Receptionist for our Amsterdam office to deliver positive, courteous and timely service via phone, chat and email. You will handle order status, billing and reseller inquiries, log details in the CRM, and support sales and operations teams.

Fluency in English is required; Spanish is a plus. Proficiency with GSuite, MS Office and ticket systems such as Zoho or Salesforce is preferred. Join Brivo’s global cloud security family.