Luggage Porter

PPHE Hotel Group; Amsterdam; Hybrid; EUR 21,000 - 26,000; Full time

Benefits offered by this job

Birthday bonus

Meal during shift

Pension plan

25 days holiday

Wellbeing day

Discounted hotel rates

F&B discount

Travel compensation

Friend referral bonus

8% holiday allowance

Learning & Development

Onboarding program

Gym access

Flexible shifts

Job summary

Park Plaza Victoria Amsterdam is seeking a Luggage Porter to greet guests warmly, assist with luggage on arrival and departure, and support the Front Office for a smooth stay.

You will respond promptly to guest requests, share local information, and help maintain a welcoming entrance and lobby area. Fluency in English and a service-minded attitude are essential, with weekend shifts possible.

Qualifications

• Excellent interpersonal skills.
• Good command of English.
• Service-minded attitude.
• Flexible for weekends and public holidays.

Responsibilities

• Welcome guests warmly and farewell.
• Assist guests with luggage on arrival and departure.
• Deliver and collect packages and guest items.
• Provide guests with information about the hotel and area.
• Coordinate with Front Office to ensure a seamless stay.
• Maintain a welcoming entrance and lobby area.

Skills

Interpersonal skills

English proficiency

Customer service

Flexibility

Job description

Location: Park Plaza Victoria Amsterdam, Netherlands

At Park Plaza, we believe great hospitality starts from the moment our guests walk through the door. As our Luggage Porter, you will be one of the first and last people our guests meet, making you an important part of their experience with us.

With your friendly, helpful and proactive approach, you will make guests feel genuinely welcome while assisting with luggage, providing information and supporting the Front Office team in creating a smooth and memorable stay.

Benefits of working with us as a Luggage Porter

• Birthday bonus of €250 (gross, paid in the month of your birthday)
• Tasty meal during shift
• Industry pension plan
• 25 days holiday
• 1 extra day off for your wellbeing
• Exciting job opportunities within PPHE Hotel Group across Europe
• Discounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Travel compensation (max €250 net pm based on full-time employment)
• Recommend a friend scheme (earn up to €750 for each friend who joins us)
• 8% holiday allowance (paid yearly in May)
• Flexible working policy (if applicable)
• Annual company parties and outings
• Exclusive discounts in the employee benefit store (www.alleo.nl)
• Discount on the collective health insurance from VGZ
• Great (online) Learning & Development opportunities to grow your career
• An advanced onboarding program
• Access to the hotel gym during low peak hours

As a Luggage Porter, you will:

• Give every guest a warm and professional welcome and farewell
• Assist guests with their luggage on arrival and departure, including storing and delivering luggage when required
• Assist with the delivery and collection of packages, messages and other guest items
• Respond to guest requests promptly, professionally and with a genuine desire to help
• Provide guests with information about the hotel, its facilities and the surrounding area
• Work closely with the Front Office and other hotel departments to ensure a seamless guest experience
• Help maintain a welcoming, organised and professional entrance and lobby area
• Be attentive to guests' needs and proactively offer assistance whenever possible

  The ideal candidate for the Luggage Porter role will:

  • Have a genuine passion for hospitality and creating memorable guest experiences
  • Have excellent interpersonal skills and easily connect with people from different backgrounds
  • Be friendly, approachable and service-minded, with a positive can-do attitude
  • Be comfortable working in a busy hotel environment and handling luggage throughout the shift
  • Have a good command of English and strong communication skills
  • Be flexible and comfortable working different shifts, including weekends and public holidays
  • Previous experience in a hotel, hospitality or guest-facing environment is an advantage
  • Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care

  Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers, combining stylish guest rooms with versatile meeting facilities, restaurants and bars.