MR PORTER AMSTERDAM - Guest Relations

THE ENTOURAGE GROUP; Amsterdam; Hybrid; EUR 42,000 - 58,000; Full time

Benefits offered by this job

In-house training

Sircle hotel experience

Hotel staff discounts

Restaurant discount 25%

Retail discount 10%

Fitness discounts

Free bootcamp

Refer a friend bonus

Moving day paid

Lifestyle coaching

Job summary

MRPORTER, a refined dining destination in Amsterdam, seeks a Head Hostess to elevate the front‑of‑house team. You’ll set the tone for the evening, welcome guests with warmth, and guide them through dining options to ensure a memorable first impression.

You will lead the hostess team, manage reservations, coordinate with the restaurant, bar and kitchen, maintain presentation standards at the host station, and ensure exceptional guest experiences for every visit.

Qualifications

• Minimum 2 years in a supervisory front‑of‑house role (fine‑dining, upscale restaurant, or high‑end hospitality).
• Fluent in English; Dutch is a big plus.
• Exceptional interpersonal and communication skills.
• Confident multitasker with an upbeat, positive attitude.
• High organizational standards, attention to detail.
• Availability to flexibly work evenings, weekends, and public holidays.

Responsibilities

• Greet and welcome guests with charm and genuine hospitality.
• Manage waitlist, reservations, and table flow to ensure smooth seating.
• Upsell and promote specials, events, and private dining options.
• Lead, inspire, coach, and mentor the hostess team.
• Schedule, coordinate, and communicate daily shifts and service needs.
• Monitor and support consistent standards for guest service.
• Oversee front desk, telephone, and online reservation systems.
• Coordinate closely with restaurant, bar, and kitchen teams for guest flow.
• Handle guest inquiries, feedback, or escalations with composure and care.
• Maintain presentation standards for host station, menus, and facilities.
• Generate daily reports: reservation summaries, attendance logs, guest feedback.
• Assist in optimizing reservation policies and front-of-house procedures.

Skills

Supervisory front-of-house

English fluency

Dutch knowledge

Job description

The Venue

MRPORTER is a sophisticated and vibrant dining destination in the heart of Amsterdam. We pride ourselves on impeccable service, attention to detail, and creating an unforgettable atmosphere for guests with a curated blend of relaxed elegance and culinary flair. As Guest Relations, you will be the warm and professional face of MRPORTER. You'll manage the front-of-house team, ensure seamless guest experiences, and maintain the uplifting energy that defines our restaurant.

The Job

For MR PORTER, we are looking for a Head Hostess, who is comfortable in a fast‑paced, downtown environment. You will take the hostess team to the next level & set the tone for the evening and future for all our guests.

This position is service oriented and extremely outgoing. You will invite guests into the restaurant, inform guests about our dining options and lead them through the ideal options for them, and provide a “wow” experience for guests who may visit us for the first time.

The role of a Head Hostess is essential in creating an unforgettable experience for all the guests of MR PORTER. You will provide our guests with a warm and sincere greeting and to ensure any of their special requirements are carefully communicated to the rest of the team.

Our Head Hostess is also leading the hostess team in a motivational atmosphere and has a complete knowledge of F&B service techniques, all menus, drinks lists and specialties offered in Izakaya and served to the correct standards, to pass on. You lead by example and make sure your team is always spot on.

Video of our brand: THE ENTOURAGE GROUP VIDEO

Key Responsibilities

Guest Reception & Ambience

• Greet and welcome guests with charm and genuine hospitality
• Manage waitlist, reservations, and table flow to ensure smooth seating
• Upsell and promote specials, events, and private dining options

Team Leadership

• Lead, inspire, coach, and mentor the hostess team
• Schedule, coordinate, and communicate daily shifts and service needs
• Monitor and support consistent standards for guest service

Operational Oversight

• Oversee front desk, telephone, and online reservation systems
• Coordinate closely with restaurant, bar, and kitchen teams for guest flow
• Handle guest inquiries, feedback, or escalations with composure and care
• Maintain presentation standards for host station, menus, and facilities

Administrative Duties

• Generate daily reports: reservation summaries, attendance logs, guest feedback
• Assist in optimizing reservation policies and front-of-house procedures

What We’re Looking For

Essential Skills & Experience

• Minimum 2 years of experience in a supervisory front‑house role (fine‑dining, upscale restaurant, or high‑end hospitality)
• Fluent in English; Dutch is a big plus
• Exceptional interpersonal and communication skills
• Confident multitasker with an upbeat, positive attitude
• High organizational standards, attention to detail
• Availability to flexibly work evenings, weekends, and public holidays

Personal Qualities

• Polished, professional appearance and demeanor
• Warm, proactive, and adaptable—thrives in a dynamic environment
• Team player with a guest‑first mindset
• Resilient under pressure and quick problem‑solver

What We Offer:

• A competitive salary, based on experience.
• In‑house training
• Annual in‑house experience within the Sircle Collection hotels
• Hotel staff discounts within the Sircle Collection hotels
• 25% staff discount throughout THE ENTOURAGE GROUP restaurants
• 10% retail discount at XBANK
• Collective discount at Business Fitness Netherlands
• Free bootcamp every Monday morning
• Refer a friend bonus
• Paid moving day
• Free lifestyle coaching