Allocation & Operations Manager

New Balance; Amsterdam; Hybrid; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Discretionary Bonus

Health insurance discount

8% holiday allowance

Flexible hours

Pension plan

25 days leave

Travel allowance

Hybrid work

Employee discount

WFH allowance

Home office setup

Sports subscriptions

Work from anywhere 20 days

Wellbeing program

Job summary

New Balance is seeking a senior leader to direct Allocation and Operations for DTC across EMEA, driving scalable distribution for Full Price, Factory Outlets, and digital channels. You will lead a high-performing team, partner with global teams, and optimize store-level assortment with data-driven decisions.

You will shape regional allocation strategies, coordinate with planning and retail technology, and ensure timely launches and stock availability across channels.

Qualifications

• Allocation experience in a management position from a retail background.
• Experience in and knowledge of supply chain processes, technologies and efficiencies in a retail landscape.
• Adaptive to and instigating new processes and ability to drive change.
• Strong multi level team leader with forward looking ability.
• Process orientated, analytical and organised, willing and ability to participate on global projects to improve and challenge processes based on analytics.
• Ability to adapt communication styles to all levels within the organisation.

Responsibilities

• Oversee allocation team (10+) for Full Price and Factory Outlets to hit store sales targets and scheduling.
• Oversee, lead and manage pricing and promotional requirements ensuring omni-channel consistency.
• Develop and manage Inventory Operations to harmonize pricing and stock across channels.
• Guide teams to understand store profiles and improve allocation processes across regions.
• Monitor weekly store capacities and stock levels to guide allocation decisions and risk signaling.
• Lead localized assortment creation and adjustments across Retail channels, pre- and in-season.
• Collaborate with Planning to forecast for peak trading periods by country, cluster and store.

Skills

Allocation management

Retail supply chain

Team leadership

Change management

Job description

Who We Are

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION

As a key leader within the New Balance DTC (Direct to Consumer) function, this role is responsible for building and scaling the allocation and operations strategy to drive sustainable growth. This includes establishing and leading a high-performing team with different focus areas. The function will ensure efficient product distribution across EMEA Full Price, Factory Outlet retail stores, and digital channels. Managing various store concepts across multiple regions, redefining logistics for greater efficiency for our supply-chain and store operations, and implementing a localized data-driven assortment strategy on store level to best serve our consumers. Develop future focused strategies to ensure all areas of product allocation and supply chain operations are covered in conjunction and collaboration with global teams in order to get to a unified way of working. Stakeholder in- and member of the DTC product/planning management team. Very visible in the wider organization and key contact for business leaders regarding all Allocation and Operational topics.

MAJOR ACCOUNTABILITIES

• Oversee and lead the allocation team(10+) for Full Price and Factory Outlets ensuring a constant supply of product to hit the stores sales targets, introduction moments, RTV scheduling etc
• Oversee, lead and manage the Pricing and Promotional requirements ensuring an aligned omni channel consistency.
• Develop and manage the Inventory Operations team who ensure price harmonization across the OMNI channels, directing in markdown implementation and manage stock procurement and movements across regions.
• Support, manage & drive the team to create and oversee a good understanding of store profiles to improve the allocation process, clusters the stores into categories and continually improve the allocation process.
• Guide the team to monitor weekly the current and future store capacities & stock levels in order to lead actions and encourage the department to take decisions on allocation and to highlight any potential risks to the supply chain & operations
• Lead the allocation team on localized assortment creation and adjustment across Retail channels, pre and in-season.
• Encourage collaboration with the Planning team to forecast and plan for the peak trading periods in the year by country, cluster and down to store level ensuring adequate stocks to support these key periods.
• Ensures that new store openings run accordingly to the business timelines set out by the Retail Operations team and that allocations, pick notes and deliveries are planned effectively between the Product and Allocation teams.
• Weekly management meetings and daily contact with the product Buying teams to review priorities per channel for allocation including new products, aged inventory, launches and promotions.
• Collaborating with the Retail technology team to continually review and improve the allocation and replenishment process and the use of the retail APTOS system.
• Ensure collaborate meetings are happening with the Buying and Planning teams to effectively plan and oversee deliveries of launch product to the stores in a timely manner.
• Effectively lead the teams into the transitional period between seasons, encourage collaboration with Buying, Logistics, Retail Ops management and VM to make it as smooth as possible.
• In conjunction with supply chain management monitor the deliveries and KPI’s of the warehouse whilst proactively highlighting and discussing risks, priority deliveries and any drop in service that is required to sustain and grow sales.
• Inspire change within logistics to find improvements and efficiencies across the supply chain. Map allocation timelines to ensure efficient execution for our Brick and Mortar fleet and digital needs from Far-east production to on-shelf availability.

REQUIREMENTS FOR SUCCESS

• Allocation experience in a management position from a retail background.
• Experience in and knowledge of supply chain processes, technologies and efficiencies in a retail landscape.
• Adaptive to and instigating new processes and ability to drive change.
• Strong multi level team leader with forward looking ability.
• Process orientated, analytical and organised, willing and ability to participate on global projects to improve and challenge processes based on analytics.
• Ability to adapt communication styles to all levels within the organisation.

BENEFITS

• Discretionary Bonus Opportunity
• Discount on health insurance
• 8% holiday allowance
• Flexible Working Hours
• Pension Scheme
• 25 days Annual Leave per year
• Up to €300 travelallowance each month
• Hybrid working
• Employee Discount
• Work from home allowance
• Home working equipment
• Sports subscription services
• Flexibility to work 20 days from anywhere each year
• Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)

Equal Opportunity Employer

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion. If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.