Senior Retail Technology Manager, EMEA
New Balance
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Benefits offered by this job
Job summary
New Balance is seeking a Senior Manager, Retail Technology EMEA to lead regional technology initiatives across POS, store IT, connectivity and ERP integrations. You will partner with EMEA Retail, DTC leadership and global product teams to translate business needs into technology deliverables and regional roadmaps.
This role drives adoption, readiness and value realization, balancing regional priorities with global standards, and leads a high-performing team to ensure reliable, scalable retail
Qualifications
- Extensive leadership in retail or DTC technology and business partnership roles.
- Strong understanding of retail operations, omnichannel journeys and tech ecosystems.
- Experience executing global tech capabilities across multiple markets in EMEA.
- Strong stakeholder management and executive communication skills.
- Experience in athletic footwear, apparel, consumer goods or complex omnichannel retail is preferred.
Responsibilities
- Lead the last-mile execution of retail technology capabilities across EMEA.
- Own regional technology readiness for global retail product releases and major technology changes.
- Ensure global tech solutions are implemented and operational in regional environments.
- Establish clear ownership for regional retail technology outcomes and address execution gaps.
- Provide senior leadership and escalation when delivery or operational outcomes are at risk.
- Act as senior technology partner to EMEA Retail and DTC leadership across multiple functions.
Skills
Tools
Job description
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
The Senior Manager, Retail Technology EMEA is the senior regional technology leader responsible for ensuring the successful adoption, operational performance, and business outcomes of global retail technology capabilities across EMEA. Acting as a trusted partner to EMEA Retail and Direct-to-Consumer leadership, the role translates business priorities into regional technology execution plans while ensuring alignment to global product strategies, standards, and roadmaps. The role serves as the primary EMEA representative within Global Retail Technology forums, providing regional business context, operational insights, market requirements, and execution feedback. Working across business and technology functions, the role ensures regional readiness, change adoption, value realization, and operational excellence for retail technology capabilities deployed across EMEA. The role leads the EMEA Retail Technology team and is accountable for maximizing the value of global retail technology investments within the region. Experience in overseeing a complex retail technology landscape spanning Point of Sales (POS), store IT infrastructure, connectivity, payment technologies and integration with ERP and other supporting enterprise platforms is essential. Success is measured through business adoption, operational performance, stakeholder satisfaction, and delivery of regional business outcomes while maintaining alignment with the global operating model.
- Lead the last-mile execution of retail technology capabilities across EMEA.
- Own regional technology readiness for global retail product releases and major technology changes.
- Ensure global technology solutions are successfully implemented and operationalized within regional retail environments.
- Establish clear ownership for regional retail technology outcomes and proactively address execution gaps.
- Provide senior leadership and escalation where delivery or operational outcomes are at risk.
- Act as the senior technology partner to EMEA Retail and DTC leadership. Build strong partnerships across Retail Operations, Omnichannel, Consumer Experience, Go to Market, Finance, Supply Chain and Logistics.
- Translate business challenges into clear technology requirements and execution priorities.
- Ensure Technology is engaged early in regional initiatives and provide transparency on dependencies, risks and delivery expectations.
- Act as the primary EMEA partner to Global Retail Product and Technology teams.
- Represent EMEA business priorities, market requirements, operational realities, and customer needs within global governance forums.
- Influence product decisions and prioritization through structured regional feedback and business insights.
- Assess regional impacts of global roadmap decisions and coordinate readiness activities.
- Champion adoption of global platforms, standards, governance processes, and operating model principles across EMEA.
- Own regional adoption and change readiness activities for retail technology capabilities deployed across EMEA.
- Partner with business leaders to ensure capabilities are embedded into operational processes and workflows.
- Measure and monitor adoption, operational performance, and business outcomes.
- Identify barriers to adoption and drive remediation plans.
- Ensure lessons learned, business feedback, and regional requirements are incorporated into global product discussions.
- Drive realization of intended business value from technology investments.
- Lead regional technology execution supporting new stores, store changes, market expansion and evolving retail formats.
- Ensure technology requirements and dependencies are identified and planned early.
- Promote repeatable and scalable deployment approaches.
- Support continuous improvement of the in-store consumer and associate technology experience.
- Oversee regional relationships with key retail technology vendors and service providers. Ensure vendor and service performance supports agreed business outcomes.
- Escalate material performance concerns through appropriate governance
- Maintain appropriate budget and financial oversight for the EMEA Retail Technology function.
- Extensive leadership experience in retail or DTC technology and business partnership roles.
- Strong understanding of retail operations, omnichannel journeys and retail technology ecosystems, including POS, ERP, CRM, order management, data and integrations.
- Experience executing global technology capabilities across multiple markets while balancing regional needs with global direction.
- Strong stakeholder management, influencing and executive communication skills.
- Experience in athletic footwear, apparel, consumer goods or complex omnichannel retail is preferred.
- Retail growth, new store or market expansion experience.
- Experience executing global products across multiple countries or markets in EMEA.
- Familiarity with Agile, Product or hybrid delivery models.
- Discretionary Bonus Opportunity
- Discount on the health insurance
- 8% holiday allowance
- Flexible Working Hours
- Pension Scheme
- 25 days Annual Leave per year
- Up to €300 travel allowance each month
- Hybrid working
- On-site Gym
- Employee Discount
- Work from-home allowance
- Home working equipment
- Sports subscription services
- Flexibility to work 20 days from anywhere each year
- Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion. If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
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