Service Cloud Team Lead – Global Support Tech & AI

United States Digital Space LLC; Amsterdam; On-site; EUR 90,000 - 140,000; Full time

Job summary

This is the company. Amsterdam-based, we seek a Service Cloud Team Lead to guide a global Support Infrastructure team responsible for Salesforce Service Cloud, telephony, QA, and workforce management. You will shape the technology roadmap and mentor a multidisciplinary group.

You will work with the Head of AI Support Product to integrate AI capabilities, requiring strong leadership and 7+ years of Salesforce experience. This role is office-based in Amsterdam with hybrid arrangements.

Qualifications

• 7+ years of Salesforce experience with Service Cloud.
• 5+ years leading technical teams.
• Deep platform expertise across architecture, customization, automation, integrations, security, and governance.
• Strong SDLC and Agile delivery knowledge; AI/automation initiatives.

Responsibilities

• Lead and mentor Salesforce Developers, Administrators, Architects, and Business Analysts.
• Define and drive the Service Cloud roadmap and technology strategy.
• Own telephony, QA, WFM, and other tools integration for Support.
• Collaborate with Head of AI Support Product to integrate AI capabilities into the stack.
• Partner with regional stakeholders to communicate priorities, risks, and progress.

Skills

Salesforce

Team leadership

Architecture

Agile delivery

AI & automation

Stakeholder management

Tools

Salesforce Service Cloud

Integrations

Job description

This is the company. Amsterdam-based, we seek a Service Cloud Team Lead to guide a global Support Infrastructure team responsible for Salesforce Service Cloud, telephony, QA, and workforce management. You will shape the technology roadmap and mentor a multidisciplinary group.

You will work with the Head of AI Support Product to integrate AI capabilities, requiring strong leadership and 7+ years of Salesforce experience. This role is office-based in Amsterdam with hybrid arrangements.