Service Cloud Platform Lead — Salesforce & AI Enablement

Adyen

Amsterdam

Hybrid

EUR 120,000 - 180,000

Full time

10 days ago

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Job summary

Adyen in Amsterdam is seeking a Service Cloud Team Lead to design, build, and evolve systems powering Customer Support. You will lead Salesforce Developers, Administrators, Architects, and Business Analysts, owning the Service Cloud roadmap and partnering with regional teams to deliver scalable solutions.

You will drive the tech strategy for support tooling, QA, WFM, and telephony while coaching engineers and ensuring high delivery standards in a hybrid, office-first environment.

Qualifications

7+ years of Salesforce experience with strong Service Cloud expertise.
5+ years of directly leading technical teams.
Deep platform knowledge: architecture, customization, automation, integrations, security.
Proven coaching track record and stakeholder management skills.

Responsibilities

Lead, mentor, and develop Salesforce Developers, Administrators, Architects, and Business Analysts.
Define and execute the Customer Support technology strategy including Service Cloud and QA/WFM/telephony.
Own the Service Cloud roadmap and align with global Adyen teams.
Collaborate with stakeholders to communicate priorities, risks, and progress.
Guide Salesforce architecture and integrations while empowering the team.
Establish KPIs to track outcomes and drive continuous improvement.

Skills

Salesforce

Service Cloud

Team leadership

SDLC

Agile

Stakeholder management

AI/automation

Tools

Salesforce

QA tools

WFM systems

Telephony platforms

Job description

You will drive the tech strategy for support tooling, QA, WFM, and telephony while coaching engineers and ensuring high delivery standards in a hybrid, office-first environment.

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