Aftersales IT Business Analyst

ZEEKR极氪; Amsterdam; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Zeekr is seeking an IT Business Partner for After Sales to align IT deliverables with business strategy across the EU hub. You will own the IT roadmap for After Sales, shape requirements, and drive governance and value realization across service, parts, and warranty domains.

You will collaborate with sales, IT, and external suppliers, ensuring secure, compliant, and scalable solutions while leading change management and stakeholder alignment in a fast-paced, international environment.

Qualifications

• Strong communication across multicultural teams.
• Analytical mindset to translate business needs into system solutions.
• Fluent English; other European languages or Mandarin a plus.

Responsibilities

• Act as the IT Business Partner for After Sales leadership across the EU Hub.
• Own end-to-end requirement management for After Sales, Parts & Service domains.
• Lead change management and business adoption for IT initiatives in After Sales.
• Be the accountable sponsor for IT projects, ensuring clear scope, timelines, and deliverables.
• Collaborate with Solution Architects, Product Teams, and external suppliers to align roadmaps.
• Ensure solutions meet business requirements, security, governance, and data privacy standards.

Skills

Excellent communication

Analytical mindset

Fluent in English

Education

Bachelor's or Master's in CS/SE or related

Job description

The Company We are Zeekr, built on a decade of European experience. We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of world's largest automotive companies. Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting-edge technology and a customer-centric approach.

This Is What You Will Do

2. Partner with After Sales Leadership

• Strategic IT Business Partner for After Sales
• Act as the overall IT Business Partner for After Sales operations in the EU Hub, covering:
  • Service operations (repair, maintenance, workshops, service network)
  • Parts & accessories management (planning, logistics, distribution)
  • Warranty and claims management
  • Customer support and service experience
• Serve as the primary IT point of contact for After Sales leadership on all IT-related topics.

Work closely with After Sales, Parts, and Service leadership to:

• Understand business strategy, growth priorities, customer experience objectives, and operational pain points
• Translate business needs into a clear IT demand, capability roadmap, and investment plan
• Ensure alignment between After Sales strategy, IT strategy, and enterprise architecture principles
• Own and continuously maintain the After Sales IT roadmap, aligned with enterprise priorities and budget constraints
• Provide input to IT investment planning, budget prioritization, and value tracking for After Sales initiatives

3. End-to-End Requirements Management

• Own end-to-end requirement management for After Sales, Parts & Service domains
• Shape, validate, and prioritize business requirements in collaboration with stakeholders
• Ensure clarity and quality of requirements, including:
  • Business objectives and expected outcomes
  • Scope, assumptions, dependencies, and constraints
  • Success metrics and KPIs

4. Change Management & Business Adoption

• Lead business-side change management for After Sales IT initiatives
• Drive stakeholder alignment across:
  • After Sales, Parts & Service teams
  • IT and other enabling functions
  • EU Hub and National Sales Companies (NSCs)
• Ensure business readiness, including:
  • Process design and alignment
  • Data readiness and governance
  • Capability building and training
• Track adoption, benefits realization, and value delivery post go-live

5. Project & Program Accountability

• Act as Business Owner and Accountable Sponsor for After Sales, Parts & Service IT projects and programs
• Ensure initiatives are:
  • Clearly scoped with defined objectives, deliverables, timelines, and success criteria
  • Prioritized and sequenced in line with the After Sales IT roadmap
• Work closely with Project and Program Managers to:
  • Define delivery approach, milestones, and critical path
  • Manage risks, issues, dependencies, and change requests
  • Prepare and support tollgates, steering committees, and portfolio reviews
• Ensure transparent communication of status, risks, impacts, and decisions to business and IT stakeholders
• Support go-live readiness, post-implementation reviews, and value realization tracking

6. Cross-Functional & Vendor Collaboration

• Coordinate with Solution Architects and Product Teams (DDC and/or external suppliers) to:
  • Ensure solution design meets After Sales, Parts & Service business needs
  • Align product and solution roadmaps
• Collaborate with Project and Program Managers on planning, execution, milestones, and governance

7. Architecture, Security & Governance

• Ensure After Sales IT solutions:
  • Meet business requirements and agreed success metrics
  • Comply with enterprise architecture standards
  • Adhere to security, compliance, data privacy, and data governance requirement

Education

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field, preferably with additional coursework or a minor in Business Administration.

Experience

• Strong understanding of After Sales, Parts & Service operations.
• Proven experience as an IT Business Partner, Business Analyst, or IT Product Owner.
• Experience with large-scale IT programs and cross-country rollouts.
• Strong stakeholder management and communication skills.
• Business outcome-driven mindset with focus on value realization.

Skills

• Excellent communication skills with the ability to coordinate across multicultural and cross-functional teams.
• Strong analytical mindset, with the ability to translate business needs into system solutions.
• Fluent in English; additional European languages or Mandarin Chinese a plus.

To thrive at Zeekr we believe that you have the courage to lead with trust and care and you don't mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment. Like us, you believe it's important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles.