IT Infrastructure & Service Lead

ZEEKR Europe; Amsterdam; Sur place; USD 69 824 - 116 374; Plein temps

Résumé du poste

Join a forward-thinking company at the forefront of electric mobility as an IT Infrastructure & Service Lead. In this pivotal role, you will oversee our cloud environment, ensuring seamless operations and top-notch support for users. Your expertise in Azure and IT service management will be crucial in driving our mission to innovate and excel in the electric vehicle sector. Collaborate with a dynamic team, optimize costs, and implement cutting-edge technology solutions. If you're passionate about technology and thrive in a fast-paced, multicultural environment, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in IT roles with a focus on cloud infrastructure.
• Hands-on experience with Azure or AWS cloud services.

Responsabilités

• Manage cloud infrastructure ensuring peak performance and security.
• Lead IT service management and oversee help desk operations.

Connaissances

Cloud Services

Azure

AWS

DevOps Tools

Problem-Solving

Communication Skills

Formation

Master’s degree in Electrical Engineering

Master’s degree in Computer Engineering

Outils

Jira

Confluence

Description du poste

The Company

We are Zeekr, built on a decade of European experience. We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of world’s largest automotive companies. Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting-edge technology and a customer-centric approach.

The role
We’re looking for an experienced IT Infrastructure & Service Lead to take charge of our cloud environment and IT services. In this dynamic role, you’ll ensure our IT systems run smoothly, securely, and cost-effectively, all while delivering outstanding support to our users and stakeholders.

This is what you will do:

1. Cloud Infrastructure Management
   • Monitor & Maintain: Ensure our Azure/MSS cloud infrastructure operates at peak performance.
   • Deploy & Configure: Set up and manage virtual machines, containers, storage solutions, databases, and networking components.
2. IT Service Management
   • Help Desk Leadership: Oversee our IT help desk to guarantee timely and effective resolution of user issues and service requests.
   • Service Delivery: Manage incident responses, problem resolution, and routine service requests to maintain high customer satisfaction.
3. Supplier & Vendor Management
   • Relationship Building: Cultivate and maintain strong relationships with IT suppliers and vendors.
   • Contract & Procurement: Negotiate contracts and manage procurement to ensure we receive cost-effective, high-quality IT solutions.
   • Performance Evaluation: Regularly assess supplier performance against service level agreements (SLAs).
4. Technical Troubleshooting & Performance Optimization
   • Issue Resolution: Quickly identify and resolve technical issues, including downtime, software glitches, and security breaches.
   • System Tuning: Optimize system performance by addressing slow services, network congestion, and other performance bottlenecks.
5. Security, Compliance & Disaster Recovery
   • Policy Implementation: Develop and enforce security policies to protect our cloud infrastructure from cyber threats.
   • Compliance: Ensure all systems meet industry standards and best practices.
   • Disaster Recovery: Implement and manage backup and disaster recovery systems to safeguard critical data.
6. Software & Service Maintenance
   • Upgrades & Patches: Keep all cloud software and services updated, ensuring systems are patched against vulnerabilities.
   • Regular Maintenance: Schedule and perform necessary upgrades and maintenance to ensure continuous smooth operation.
7. Capacity Planning & Cost Optimization
   • Future-Proofing: Plan for future IT infrastructure needs to support our growth and expansion.
   • Cost Management: Monitor cloud resource usage and implement strategies to optimize costs and maximize ROI.
8. Documentation & Process Automation
   • Maintain Records: Create and update comprehensive documentation covering configurations, network diagrams, security policies, and cost reports.
   • Automate Processes: Develop and manage automated workflows to enhance efficiency and reduce manual tasks.

To be successful in the role you will demonstrate:

Education & Experience:

• Master’s degree in Electrical Engineering, Computer Engineering, or a related field (or equivalent work experience).
• 5+ years of experience as a System Engineer, IT Specialist, or in a similar role.
• Hands-on experience with Azure or AWS cloud services.

Technical Skills:

• Knowledge of cloud services (virtual machines, containers, storage, etc.).
• Familiarity with DevOps tools like Jira and Confluence.
• Experience with agile practices, performance tuning, capacity planning, and cost optimization.
• Understanding of backup/disaster recovery systems and cybersecurity best practices.
• Ability to implement automated processes.

Soft Skills:

• Excellent communication and presentation skills.
• Strong problem-solving and analytical abilities.
• A proactive, self-starter who can handle multiple tasks.
• A team player with an outgoing personality, ready to work with global teams.

To thrive at Zeekr we believe that you have the courage to lead with trust and care and you don’t mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment. Like us, you believe it’s important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles.

Apply today, we will perform ongoing selection during the application period. We look forward to hearing from you.

Please note that due to GDPR regulations we can only accept applications sent through the recruitment system, not via email or other channels. We do not accept applications submitted by external recruitment companies.