Aftersales IT Business Analyst

ZEEKR Europe; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

Zeekr Europe seeks a Strategic IT Business Partner for After Sales to align IT initiatives with service operations, parts management, warranty, and customer experience across the EU hub.

You will own the After Sales IT roadmap, translate business needs into IT demand, and ensure alignment with enterprise architecture, while partnering with sales, service leadership and other functions to drive value realization.

Responsibilities

• End-to-End Requirements Management
• Own end-to-end requirement management for After Sales, Parts & Service domains
• Shape, validate, and prioritize business requirements in collaboration with stakeholders
• Ensure clarity and quality of requirements, including: Business objectives and expected outcomes, Scope, assumptions, dependencies, and constraints, Success metrics and KPIs
• Change Management & Business Adoption
• Lead business-side change management for After Sales IT initiatives
• Drive stakeholder alignment across: After Sales, Parts & Service teams, IT and other enabling functions, EU Hub and NSCs
• Ensure business readiness, including: Process design and alignment, Data readiness and governance, Capability building and training
• Track adoption, benefits realization, and value delivery post go-live
• Project & Program Accountability
• Act as Business Owner and Accountable Sponsor for After Sales, Parts & Service IT projects and programs
• Ensure initiatives are: Clearly scoped with defined objectives, deliverables, timelines, and success criteria
• Prioritized and sequenced in line with the After Sales IT roadmap
• Work closely with Project and Program Managers to: Define delivery approach, milestones, and critical path, Manage risks, issues, dependencies, and change requests, Prepare and support tollgates, steering committees, and portfolio reviews
• Ensure transparent communication of status, risks, impacts, and decisions to business and IT stakeholders
• Support go-live readiness, post-implementation reviews, and value realization tracking
• Cross-Functional & Vendor Collaboration

Job description

The Company

We are Zeekr, built on a decade of European experience. We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of world’s largest automotive companies. Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting-edge technology and a customer-centric approach.

The Company

We are Zeekr, built on a decade of European experience. We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of world’s largest automotive companies. Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting-edge technology and a customer-centric approach.

This is what you will do:

• Strategic IT Business Partner for After Sales
• Act as the overall IT Business Partner for After Sales operations in the EU Hub, covering:
• Service operations (repair, maintenance, workshops, service network)
• Parts & accessories management (planning, logistics, distribution)
• Warranty and claims management
• Customer support and service experience
• Serve as the primary IT point of contact for After Sales leadership on all IT-related topics.
• Partner with After Sales Leadership

Work closely with After Sales, Parts, and Service leadership to:

• Understand business strategy, growth priorities, customer experience objectives, and operational pain points
• Translate business needs into a clear IT demand, capability roadmap, and investment plan
• Ensure alignment between After Sales strategy, IT strategy, and enterprise architecture principles
• Own and continuously maintain the After Sales IT roadmap, aligned with enterprise priorities and budget constraints
• Provide input to IT investment planning, budget prioritization, and value tracking for After Sales initiatives

• End-to-End Requirements Management
• Own end-to-end requirement management for After Sales, Parts & Service domains
• Shape, validate, and prioritize business requirements in collaboration with stakeholders
• Ensure clarity and quality of requirements, including:
• Business objectives and expected outcomes
• Scope, assumptions, dependencies, and constraints
• Success metrics and KPIs
• Change Management & Business Adoption
• Lead business-side change management for After Sales IT initiatives
• Drive stakeholder alignment across:
• After Sales, Parts & Service teams
• IT and other enabling functions
• EU Hub and National Sales Companies (NSCs)
• Ensure business readiness, including:
• Process design and alignment
• Data readiness and governance
• Capability building and training
• Track adoption, benefits realization, and value delivery post go-live
• Project & Program Accountability
• Act as Business Owner and Accountable Sponsor for After Sales, Parts & Service IT projects and programs
• Ensure initiatives are:
• Clearly scoped with defined objectives, deliverables, timelines, and success criteria
• Prioritized and sequenced in line with the After Sales IT roadmap
• Work closely with Project and Program Managers to:
• Define delivery approach, milestones, and critical path
• Manage risks, issues, dependencies, and change requests
• Prepare and support tollgates, steering committees, and portfolio reviews
• Ensure transparent communication of status, risks, impacts, and decisions to business and IT stakeholders
• Support go-live readiness, post-implementation reviews, and value realization tracking
• Cross-Functional & Vendor Collaboration