RMA & Returns Specialist — Global Support

Hikvision Europe BV; Hoofddorp; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Shuttle bus from Hoofddorp

International environment

Growth opportunities

Benefits package

Job summary

Hikvision Europe BV in Hoofddorp, Netherlands, is seeking an Aftersales Administrator to manage the full RMA process and deliver standout customer service. You will work closely with technical support, after-sales, and warehouse teams to ensure timely returns, repairs, and exchanges.

The ideal candidate holds a Bachelor's degree and has proven RMA, customer service, and SAP experience, with strong communication and organizational skills. English fluency is required, Chinese language is a plus.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
• Proven experience in RMA administration, customer service, or technical support.
• Experience in electronics or security industry is a plus.
• Excellent communication, analytical, and problem-solving skills.
• Fluency in English; additional fluency in Chinese is preferred.

Responsibilities

• Manage the RMA email inbox, respond to customer inquiries, provide professional and actionable solutions, and assign return and repair tasks to relevant teams.
• Oversee and track incoming and outgoing RMA warehouse inventory; conduct regular inventory checks and ensure accurate record-keeping.
• Coordinate with technical support, after-sales, and warehouse teams to resolve RMA-related issues promptly and efficiently.
• Analyze RMA data and trends to identify areas for process improvement and report findings to management.
• Maintain accurate documentation of all RMA cases and ensure compliance with company policies and procedures.
• Support the Technical Support Team with additional tasks and ad hoc responsibilities as required.

Skills

RMA administration

Customer service

Technical support

MS Office

Outlook

English fluency

Education

Bachelor's degree

Tools

SAP

Outlook

Job description

Hikvision Europe BV in Hoofddorp, Netherlands, is seeking an Aftersales Administrator to manage the full RMA process and deliver standout customer service. You will work closely with technical support, after-sales, and warehouse teams to ensure timely returns, repairs, and exchanges.

The ideal candidate holds a Bachelor's degree and has proven RMA, customer service, and SAP experience, with strong communication and organizational skills. English fluency is required, Chinese language is a plus.