Credit Collections Agent

Deutsche Post; Maastricht; On-site; EUR 38,000 - 58,000; Full time

Job summary

DHL Express Maastricht is seeking a Credit Collector to join the Collections team. You will manage and coordinate credit collection for an assigned portfolio, ensuring efficient cash collection and reducing delinquency while maintaining a customer-focused approach.

You'll collaborate with a team that already has strong relationships with customers and third-party suppliers, monitor accounts, resolve billing issues, and drive debt collections in a structured, compliant manner.

Qualifications

• Experience with customer relationship management systems.
• Analytical mindset with ability to work with data.
• Basic knowledge of finance concepts and cash flow.
• Strong teamwork and collaboration skills.
• Good IT skills and proficiency with common software.
• Multilingual: Dutch and English, with French an asset.

Responsibilities

• Manage and coordinate credit collection for an assigned portfolio.
• Ensure efficient cash collection and monitor outstanding debt.
• Maintain a customer-focused approach throughout collections.
• Drive debt collections and resolve billing issues.
• Report delinquent accounts and coordinate with Team Leader for actions.

Skills

CRM

Data analysis

Finance basics

Teamwork

IT skills

Dutch-English-French

Job description

DHL Express - a company that connects people!

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No.1 World's Best Workplace™ by Great Place to Work and Fortune Magazine, DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.

Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today at our DHL Maastricht location, which is DHL Express' finance expertise center, from which high-quality and complex financial services are provided for the region and steered globally by the global process owners.

This Shared Service Center offers employment to over 550 employees, with 40 nationalities, who speak 34 languages. We are looking for a Credit Collector to join the Collections team. Please note that we already identified a preferred candidate!

How will you contribute to the success of DHL?

As a credit collector you will manage and coordinate credit collection for an assigned portfolio of customers. You are responsible for efficient cash collection and managing outstanding debt. During all activities, you'll adapt a customer focused approach. A collection doesn't have to be viewed as a battle but rather a customer interaction where you assist the customer to clear their debt and improve overall cashflow. You won't be doing this alone! You are part of a team that is experienced in their line of work and already has established strong relationships with 3th party suppliers and our customers.

• Actively promote and ensure DHL trading terms and conditions are being met by the customer;
• Resolve reoccurring billing issues;
• Maintain efficient record of collection activities;
• Drive debt collections;
• Monitor credit accounts and limits and report delinquent customers to Team Leader for review and action.

Do you have what it takes?

With your customer eccentric way of working, you know exactly how to relate to customers' problems. You aren't afraid of discussion and know how to find the balance between achieving results and building customer relationships. You gather data and exactly pinpoint the information you need. Within the data, you recognize patterns, draw conclusions and come up with an action plan. Not a single day is the same and that's something you are looking for!

• Customer Relationship Management;
• You are analytical and love working with data;
• You have basic finance knowledge;
• You know how to multitasks and work in a team;
• You have strong IT skills;
• Advanced level of either Dutch-English and French.

What's in it for you?

A great place to work! Really, DHL is certified as Great Place To Work. This means you will work in an environment where trust and safety are core values! Next to this, we also offer:

• A competitive salary, bonus incentives and a strong pension scheme;
• A wide range of employee benefits;
• A job in dayshifts and no weekends;
• Availability of a wide range of training possibilities;
• RCS Grade N.

DHL is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, nationality.